Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Anu Anto

Dawson Creek,BRITISH COLUMBIA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

17
17
years of professional experience

Work History

Administrative Assistant/Exam Invigilator

BITTS IELTS Testing Services
2023.07 - Current

• Office related IT knowledge (MS Office, Email, proficiency in Office equipment

like printers, scanners, POS registers)

• Customer, Client & Vendor Etiquette.

  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization after IELTS test with thorough file maintenance for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Organizing equipment and resources needed for test takers on exam day (supplies like microphones, stationaries, headsets, OMR sheets etc)

Administrative Assistant/HR Management

Lulu Group International
2008.08 - 2023.01
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supervisory and Decision-Making Expertise.

• Experienced in Office Administration, Clerical & Secretarial work, Back-office IT

worked in SAP, HR Management, Liaising with Training, Fire Safety and Hygiene departments and Phone Banking.

• Management level retail business expertise in FMCG.

  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Facilitated collaboration within team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Developed strategies to streamline and improve office procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Customer Service Representative

ING Vysya Bank
2007.05 - 2008.07
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times at the bank
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Overnight Stock Associate

Walmart
2023.07 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Maintained a clean and organized store environment by removing empty pallets, cardboard, and trash after stocking duties were completed.
  • Demonstrated adaptability by taking on additional tasks or responsibilities as needed to support overall store operations during overnight shifts.
  • Optimized backroom organization through diligent sorting and placement of overstock items, facilitating easier access for future restocking needs.

Education

Graduate Certificate - Human Resource Management And Administration

Algoma University
Sault Ste. Marie, ON
04.2024

No Degree - GNIIT (online Correspondence Course)

National Institute of Information Technology
Thrissur, India
04.2010

Bachelor of Arts - Functional English

Christ College/ Calicut University
Thrissur, India
04.2006

Skills

  • Scheduling Office related IT knowledge (MS Office, Email, proficiency in Office equipment like printers, scanners, POS registers)
  • Customer, Client & Vendor Etiquette.

• Supervisory and Decision-Making Expertise.

• Experienced in Office Administration, Clerical & Secretarial works, Back-office IT

• Management level retail business expertise in FMCG.

  • Minute Taking
  • Calendar Management
  • Invoice Processing
  • Spreadsheet Management
  • Clerical Support
  • Office Administration
  • Database Management
  • Tech-Savvy
  • Office Equipment Maintenance
  • File Organization

Additional Information

Georgeena Mathew Palackamthundathil,

Inpatient Unit Manager,

Dawson Creek & District Hospital

Georgeena.MathewPalackamthundathil@northernhealth.ca

Cell- 7786809007


Professional reference will be provided upon request


Timeline

Administrative Assistant/Exam Invigilator

BITTS IELTS Testing Services
2023.07 - Current

Overnight Stock Associate

Walmart
2023.07 - Current

Administrative Assistant/HR Management

Lulu Group International
2008.08 - 2023.01

Customer Service Representative

ING Vysya Bank
2007.05 - 2008.07

Graduate Certificate - Human Resource Management And Administration

Algoma University

No Degree - GNIIT (online Correspondence Course)

National Institute of Information Technology

Bachelor of Arts - Functional English

Christ College/ Calicut University
Anu Anto