Anu Anto

• Office related IT knowledge (MS Office, Email, proficiency in Office equipment

like printers, scanners, POS registers)

• Customer, Client & Vendor Etiquette.

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Created and maintained databases to track and record customer data.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Improved document organization after IELTS test with thorough file maintenance for efficient retrieval when needed.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Organizing equipment and resources needed for test takers on exam day (supplies like microphones, stationaries, headsets, OMR sheets etc)

• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Supervisory and Decision-Making Expertise.

• Experienced in Office Administration, Clerical & Secretarial work, Back-office IT

worked in SAP, HR Management, Liaising with Training, Fire Safety and Hygiene departments and Phone Banking.

• Management level retail business expertise in FMCG.

• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Facilitated collaboration within team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Developed strategies to streamline and improve office procedures.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times at the bank
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Maintained a clean and organized store environment by removing empty pallets, cardboard, and trash after stocking duties were completed.
• Demonstrated adaptability by taking on additional tasks or responsibilities as needed to support overall store operations during overnight shifts.
• Optimized backroom organization through diligent sorting and placement of overstock items, facilitating easier access for future restocking needs.