Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Anu .

Niagara Falls,ON

Summary


Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Petro-Canada
11.2023 - 05.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.

Dietary Aide

Emerald Retirement Residence
11.2022 - 04.2024
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Followed all food safety regulations while preparing meals for patients.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.

Registered Nurse

Gupta Hospital,Ludhiana,INDIA
09.2020 - 06.2022
  • Promoted a safe environment for patients by adhering to infection control protocols, fall prevention strategies, and other safety measures.
  • Assessed patient conditions accurately by conducting comprehensive physical assessments, interpreting diagnostic tests, and utilizing critical thinking skills.
  • Assisted with wound care, dressing changes and NG tube placement to maintain stable patient conditions.
  • Educated patients and families on disease diagnosis, prognosis and post-operative care.
  • Educated patients on self-care techniques such as wound management, medication administration, and lifestyle modifications to promote long-term wellness.

Education

Bachelor of Science - Nursing

Baba Farid University of Health Sciences,Faridkot.
INDIA
10-2020

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Time management
  • Phone etiquette
  • Cultural awareness
  • Team collaboration

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional

Certification

  • Food Handler Certification (FHC) - State or County Health Departments.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • Basic Life Support Certification (BLS)
  • Driver's License
  • ServSafe Food Handler's Certification
  • Worker Health and Safety Awareness

Timeline

Customer Service Cashier

Petro-Canada
11.2023 - 05.2024

Dietary Aide

Emerald Retirement Residence
11.2022 - 04.2024

Registered Nurse

Gupta Hospital,Ludhiana,INDIA
09.2020 - 06.2022

Bachelor of Science - Nursing

Baba Farid University of Health Sciences,Faridkot.

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Anu .