Summary
Overview
Work History
Education
Skills
Languages
Additional Skills and Strengths
Timeline
Generic

ANTOY CHELSEA THOMAS

Toronto

Summary

Dedicated customer service professional with 7 years experience in fast-paced environments, handling customer inquiries, processing transactions and ensuring compliance with company policies. Skilled in problem-solving, data entry and maintaining accurate records. Adept at communicating complex information clearly and professionally, with the ability to handle sensitive customer data with confidentiality. Seeking a Customer Service Representative position in the health industry to leverage strong interpersonal skills and attention to detail.

Overview

6
6
years of professional experience

Work History

Warehouse Associate

Manpower Agency
11.2023 - 12.2024

• Reviewing orders for accuracy and completeness, ensuring that all necessary information is present and correct.

• Preparing orders for shipment, which many involve generating packing slips, shipping labels and other necessary documentation.

• Maintaing accurate records of all order information, including customer details, order history and shipping information which helps ensure efficient order process and analysis.

Telemarketer

Intercede Communication
03.2022 - 09.2023

• Encourage registered voters to cast their ballots on election day. This involves reminding voters of election date, providing information about polling locations and addressing any concerns or questions they may have.

• Identify and register eligibility voters who are not currently registered. This includes providing information about vote registration deadlines and procedures, assisting with registration forms and encouraging people to register.

Seasonal Production Assistant

Lush Manufacturing Ltd.
08.2021 - 01.2023

• Managed accurate documentation of work processes, ensuring compliance with operational standards.

• Maintained a high level of organizational and attention detail in product management.

• Communicated effectively with team members to meet production deadlines.

Call Center Agent

Numeris
06.2019 - 10.2019

• Processed and recorded customer interactions with accuracy and compliance.

• Resolved inquiries efficiently while ensuring a positive customer service.

Call Center Agent

Innovative Vision
02.2019 - 06.2019

• Verified and processed data while ensuring compliance with company policies.

• Assisted customers in resolving concerns, demonstrating excellent problem-solving skills.

Call Center Agent

KGS
09.2018 - 12.2018

• Conducted financial transaction verifications with accuracy and confidentiality.

• Provided clear explanations of policies and procedures to customers.

Call Center Agent

Miratel Solutions
09.2018 - 10.2018

• Managed accurate documentation of work processes, ensuring compliance with operational standards.

• Maintained a high level of organizational and attention detail in product management.

• Communicated effectively with team members to meet production deadlines.

Education

Diploma - Project Administration

Academy of Learning Career College
Toronto

High School Diploma -

St Josephs Convent Marriaqua
Kingstown
01.2014

Skills

    Customer Service & Communication: Strong ability to assist customers, clarify policies and ensure positive experiences

    Data Entry & Documentation: Proven accuracy in processing transactions and maintaining records

    Problem-solving & Attention to detail: Ability to analyze discrepancies and implement corrective actions

    Compliance & Confidentiality: Experience handling sensitive customer data while ensuring regulatory compliance

    Software Proficiency: Skilled in Microsoft Word, Outlook, Excel , PowerPoint and Project

Languages

English
Full Professional

Additional Skills and Strengths

• Customer Service: Able to handle inquiries, clarify procedures, and maintain a friendly , professional demeanor

• Time Management: Proven track record of meeting deadlines under pressure without compromising accuracy

• Adaptability: Quickly learns new software and processes; flexible in responding to priority changes

• Problem-Solving: Capable of investigating errors and implementing corrective actions to prevent recurrence

Timeline

Warehouse Associate

Manpower Agency
11.2023 - 12.2024

Telemarketer

Intercede Communication
03.2022 - 09.2023

Seasonal Production Assistant

Lush Manufacturing Ltd.
08.2021 - 01.2023

Call Center Agent

Numeris
06.2019 - 10.2019

Call Center Agent

Innovative Vision
02.2019 - 06.2019

Call Center Agent

KGS
09.2018 - 12.2018

Call Center Agent

Miratel Solutions
09.2018 - 10.2018

High School Diploma -

St Josephs Convent Marriaqua

Diploma - Project Administration

Academy of Learning Career College
ANTOY CHELSEA THOMAS