Summary
Overview
Work History
Education
Skills
Timeline
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Anto Valan Prathaban

Toronto,ON

Summary

Dynamic Operational Readiness Specialist at Pathway Communication, recognized for enhancing customer satisfaction through expert problem-solving and process optimization. Proven track record in quality assessment and technical communication, driving significant improvements in project outcomes and team collaboration. Committed to fostering operational efficiency and delivering impactful training programs that elevate performance.

Overview

19
19
years of professional experience

Work History

Operational Readiness Specialist

Pathway Communication
12.2017 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented customer feedback system to inform product development.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Developed training materials to enhance staff proficiency and productivity.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Devised and implemented processes and procedures to streamline operations.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Provided detailed project status updates to stakeholders and executive management.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
  • Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
  • Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
  • Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
  • Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
  • Managed file archival and information retrievals.
  • Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
  • Demonstrated adaptability in meeting evolving business needs, quickly mastering new software tools and platforms as needed.
  • Elevated team morale and productivity through active participation in collaborative brainstorming sessions focused on improving document-related processes.
  • Reduced errors in documentation by conducting thorough quality checks and proofreading tasks prior to submission.
  • Enhanced document organization by implementing a comprehensive filing system for easy access and retrieval.
  • Transmitted documents, organized revisions and tracked changes.
  • Increased efficiency in the approval process by tracking pending approvals and following up with appropriate parties when needed.
  • Improved overall document quality by providing constructive feedback to colleagues during review sessions.
  • Evaluated current document processes, suggested methods for change and implemented successful improvements.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Developed and edited template contracts with changes in company's service lines or new developments.
  • Supported successful product launches with thorough UAT execution, ensuring critical defects were addressed promptly.
  • Achieved timely project completion with well-organized test case prioritization based on risk assessment and impact analysis.
  • Enhanced team collaboration by facilitating communication between developers, business analysts, and end-users to resolve issues during the UAT phase.
  • Optimized application performance by analyzing end-user workflows and recommending improvements to system design.
  • Promoted a culture of continuous improvement within the organization through effective documentation review, process optimization, and stakeholder engagement during the UAT phase.
  • Reduced production issues by identifying, documenting, and reporting defects during UAT testing phases.
  • Promoted knowledge sharing among team members through regular training sessions on UAT best practices and lessons learned from previous projects.
  • Provided valuable insights for development teams through post-UAT analysis and recommendations for future enhancements or bug fixes.
  • Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.

Computer Hardware Engineer

2000’s Technology (3T) Inc
05.2017 - 11.2017
  • Administered and maintained end-user accounts, permission and access rights for applications
  • Maximized user productivity through remote support sessions that identified, diagnosed, and resolved issues without requiring onsite assistance.
  • Created detailed documentation of common issues faced by end users to improve self-service resources.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Patched software and installed new versions to eliminate security problems and protect data.

Visiting Professor

Alagappa College of Technology, Anna University
10.2011 - 01.2017
  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
  • Evaluated student performance regularly, providing timely feedback and support for academic improvement.
  • Strengthened students'' critical thinking skills through interactive lectures and group activities.
  • Increased overall student satisfaction with courses, implementing engaging and relevant content in lectures and assignments.

Assistant Professor

SMK Fomra Institute of Technology
06.2010 - 11.2011
  • Built strong rapport with students through class discussions and academic advisement.
  • Evaluated student performance through comprehensive assessments, identifying areas of improvement and providing targeted feedback for growth.
  • Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
  • Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.

Technical Support Analyst

HCL Technologies
08.2006 - 09.2007
  • Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
  • Resolved complex technical issues for clients, enhancing overall system performance.
  • Offered remote support for web-based clients via phone, email, and chat.
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
  • Decreased response times with efficient ticket management and prioritization of urgent issues.

Education

Master of Engineering - Software Engineering

College of Engineering
India

Bachelor of Engineering - Computer Science

Panimalar Engineering College

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Technical communication
  • Root-cause analysis
  • Quality assessment
  • Technical troubleshooting
  • Coaching and mentoring
  • Process optimization
  • Problem-solving
  • Excellent communication
  • Operational efficiency

Timeline

Operational Readiness Specialist

Pathway Communication
12.2017 - Current

Computer Hardware Engineer

2000’s Technology (3T) Inc
05.2017 - 11.2017

Visiting Professor

Alagappa College of Technology, Anna University
10.2011 - 01.2017

Assistant Professor

SMK Fomra Institute of Technology
06.2010 - 11.2011

Technical Support Analyst

HCL Technologies
08.2006 - 09.2007

Master of Engineering - Software Engineering

College of Engineering

Bachelor of Engineering - Computer Science

Panimalar Engineering College

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Anto Valan Prathaban