BBA - Business Management
Simon Fraser University
Burnaby, BC11.2021
Antora Akter
Edmonton,Alberta
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Education
High School Diploma -
Vancouver School Board
Vancouver, BC2016
Skills
- Workforce Management
- Staff Training
- Operations Support
- Inventory Control
- Customer Service
- Schedule Management
- Business Administration
Timeline
Management Trainee
Safeway
09.2021 - 10.2023
Stock Service
London Drugs
09.2018 - 04.2020
Immigration Consultant
Canada&USA Immigration Service
02.2015 - 12.2018
BBA - Business Management
Simon Fraser University
High School Diploma -
Vancouver School Board
Work History
Management Trainee
Safeway
09.2021 - 10.2023
- Gained knowledge of company policies, protocols and processes.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Used company reports to analyze sales, gross profit and inventory activities.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Stock Service
London Drugs
09.2018 - 04.2020
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
Immigration Consultant
Canada&USA Immigration Service
02.2015 - 12.2018
- Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Collaborated with individuals and families to evaluate applications and determine eligibility for resettlement transitions.
Overview
9
9
years of professional experience
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