Mekala Rajan
Markham
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
North Stylez
05.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Set up new sales displays each week with fresh merchandise.
Dental Assistant
Smile Line Dental Clinic
02.2020 - 01.2023
- Verified patient insurance eligibility and benefits.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient x-rays and images for dentist review.
- Explained treatment procedures and instructed patients on home care guidelines.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Worked effectively in fast-paced environments.
Book Binder
New Evergreen Printers
01.2016 - 11.2019
- Worked closely with designers to ensure proper alignment and formatting of text blocks prior to binding.
- Implemented cost-effective measures that improved overall operational efficiency within the department.
- Collaborated with team members to ensure timely completion of projects and orders.
- Trimmed book edges using cutting machines and hand cutters.
- Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation.
- Checked final products for quality and durability, ensuring high-quality and long-lasting work.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
Education
Basic Training Diploma - Nursing Practice
International Vocational Academy
Srilanka06-2023
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Management
- Call Response and Transfer
- Retail Operations
- Identification checks
Languages
English
Professional Working
Tamil
Native or Bilingual
Timeline
Customer Service Cashier
North Stylez
05.2024 - Current
Dental Assistant
Smile Line Dental Clinic
02.2020 - 01.2023
Book Binder
New Evergreen Printers
01.2016 - 11.2019
Basic Training Diploma - Nursing Practice
International Vocational Academy
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