Antony Joseph Primeson Baskaran
Mississauga,Ontario
Summary
Results-driven IT professional with 17 years of experience in Windows Server and client administration, excelling in infrastructure management. Demonstrates proven expertise in image setup, patch management, software deployment, and automation, prioritizing endpoint security. Skilled in scripting and package creation to enhance operational efficiency across cross-platform environments. A collaborative leader dedicated to continuous improvement and effective communication with technical and non-technical stakeholders.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager, IT Infra
Cognizant Technology Solutions
Mississauga, Ontario
12.2021 - 10.2024
- Led team of specialists in SCCM, image engineering, and Office 365 to provide customized end-user computing solutions for over 8,000 clients within a worldwide healthcare organization.
- Managed implementation of Windows 11 and identity services, achieving full adherence to security protocols.
- Implemented cost-saving initiatives, optimizing resource allocation and achieving a 15% reduction in infrastructure expenses.
- Decreased manual effort by 40% and shortened incident resolution time by 30% through automation of EUC tasks.
- Oversaw seamless application deployments for 8,000 devices, ensuring 98% compliance with vulnerability and patch management standards through high-level support (L3/L4) for SCCM, image engineering, and Windows 11.
- Enhanced enterprise system performance by leveraging tools like SolarWinds and IBM lifecycle management for proactive monitoring and optimization.
- Contributed to the design and implementation of the Veriato project, improving monitoring and reporting capabilities, and collaborated with stakeholders to align IT services with business objectives, increasing customer satisfaction by 20%.
Infrastructure Technology Specialist
Cognizant Technology Solutions
College Station , Texas
10.2017 - 11.2021
- Directed end-to-end IT infrastructure operations and projects, including DC capacity planning, colocation hosting, server builds, and transition to operational support, ensuring 100% on-time delivery for a major retail account at Cognizant.
- Executed patch management strategies, enhancing performance across US and Argentina offices.
- Led the Windows 10 rollout and SCCM-based OS deployment across the Americas, customizing the Standard Operating Environment (SOE) to meet location-specific needs, achieving 98% endpoint compliance.
- Integrated new M&A site endpoints with Cognizant controls, maintaining seamless operations and cost efficiency.
- Provided prompt technical support to internal customers, addressing inquiries and resolving issues efficiently, while installing and configuring software on computers and servers to align with business requirements.
Specialist, IT Infra
Cognizant Technology Solutions
Chennai, India
11.2013 - 09.2017
- Designed, sized, and planned MDT servers with WDS for imaging infrastructure, ensuring seamless deployment and replication across multiple servers, improving deployment efficiency by 30%.
- Managed the image factory for creating SOE reference images, configuring tier-1 apps and settings, and enabling streamlined image deployment through MDT, SCCM OSD, and BMC BBCA packages.
- Engineered an application that facilitates single-touch customization of factory-imaged devices, cutting setup time by 40% and boosting endpoint preparedness.
- Collaborated on managing Microsoft Direct Access infrastructure, conducting proof of concept evaluations to meet Cognizant infrastructure requirements and ensuring optimal system performance.
- Automated routine tasks using VB scripts and batch files, created and configured VHDs for BCP and training purposes, and resolved complex software and OS issues through detailed log analysis, maintaining comprehensive SOE documentation for consistency.
- Fostered cross-functional collaboration, increasing teamwork efficiency by 25%, and developed training programs that enhanced team skills and knowledge, improving overall performance by 25%.
Administrator, IT Infra
Cognizant Technology Solutions
Chennai, India
10.2010 - 11.2013
- Successfully managed endpoint infrastructure for the SRI-SEZ location, administering IIS, SQL servers, McAfee ePO, DHCP, DNS, and file servers, while ensuring 99.9% system uptime and optimal performance.
- Installed, configured, and managed VMware ESXi and Hyper-V servers, contributed to BBCA package creation, and led datacenter consolidation projects, achieving a 20% reduction in operational costs.
- Delivered all IT infrastructure projects successfully by managing risks and coordinating stakeholders.
- Oversaw patch management via SCCM 2007, maintaining 98% compliance with security standards, and completed BCP testing to ensure robust disaster recovery readiness.
- Improved delivery and operational processes by enhancing PMO templates, implementing process improvements, and documenting records for ISO and project audits, boosting efficiency by 25%.
System Engineer
Computer Sciences Corporation
Chennai, India
08.2007 - 10.2010
- Installed and configured project software, Lotus Notes, and Outlook clients on VMware, ensuring seamless integration and functionality.
- Managed Symantec Ghost Server for image deployment, ensuring SOE images were consistently updated with patches and configurations.
- Troubleshot project-specific applications like SQL Server, Oracle, and Visual Studio, while collaborating with server and network teams on antivirus updates, Windows patch updates, VLAN changes, and production server hardening.
- Managed HP printers, including installation, configuration, and troubleshooting, to maintain 98% system uptime.
- Coordinated client laptop security clearances with the security team, ensuring compliance and data protection.
- Managed user IDs and access rights for an Insurance customer ODC domain, maintaining secure and efficient operations.
- Monitored and resolved P1-P3 tickets, provided weekly status reports and dashboards, and implemented process automations based on client feedback, enhancing operational efficiency by 20%.
Education
Master of Computer Application (MCA) -
Madurai Kamaraj University
Madurai, India01-2012
Bachelor of Science - Computer Science And Information Technology
Ayya Nadar Janaki Ammal College
Sivakasi, India01-2007
Skills
- IT Infrastructure Management
- Project Management and Coordination
- System Administration and Optimization
- Security and Compliance
- Database Management and Administration
- Scripting and Automation
- Client Relationship Management
- Task delegation
- Innovation management
- Documentation and reporting
- Complex Problem-solving
- Regulatory compliance
Certification
- Cisco Systems, Cisco Certified Network Associate, 2006
- Microsoft - Installing, Configuring, and Administering Microsoft Windows XP Professional, 2007
- Microsoft - TS: Windows Server 2008 Active Directory, Configuring, 2008
- Microsoft - TS: Windows Server 2008 Network Infrastructure, Configuring, 2008
- Microsoft - TS: Windows Server 2008 Applications Infrastructure, Configuring, 2008
- Microsoft - TS: Windows 7, Configuring, 2010
- Microsoft - Pro: Windows Server 2008, Enterprise Administrator, 2010
- Microsoft - Microsoft SQL Server 2008, Implementation and Maintenance, 2011
- EXIN - ITIL V3 Foundation, 2008
Timeline
Manager, IT Infra
Cognizant Technology Solutions
12.2021 - 10.2024
Infrastructure Technology Specialist
Cognizant Technology Solutions
10.2017 - 11.2021
Specialist, IT Infra
Cognizant Technology Solutions
11.2013 - 09.2017
Administrator, IT Infra
Cognizant Technology Solutions
10.2010 - 11.2013
System Engineer
Computer Sciences Corporation
08.2007 - 10.2010
Master of Computer Application (MCA) -
Madurai Kamaraj University
Bachelor of Science - Computer Science And Information Technology
Ayya Nadar Janaki Ammal College
Similar Profiles
PRAKASH NARAYANA VIGNESH BPRAKASH NARAYANA VIGNESH B
Business Analyst- Technical Lead at Cognizant technology SolutionsBusiness Analyst- Technical Lead at Cognizant technology Solutions
Raja RathinamadasamyRaja Rathinamadasamy
QA Manager at Cognizant Technology SolutionsQA Manager at Cognizant Technology Solutions
Josephine Arockiya Rani SJosephine Arockiya Rani S
Technical Lead -AWS at Cognizant Technology Solutions, CTSTechnical Lead -AWS at Cognizant Technology Solutions, CTS