Antonya Steele
Lyndhurst
Summary
Client-focused consultant with comprehensive experience in client relationship management, problem-solving, and strategic advisory. Skilled in identifying client needs, delivering tailored solutions, and fostering team collaboration to drive results. Highly adaptable, dependable, and effective in dynamic environments. Strong communicator with a positive and friendly disposition, committed to working diligently and driving success in every endeavor.
Overview
4
4
years of professional experience
Work History
Client Consultant 1
Flagstar Bank
07.2021 - Current
- Worked closely with clients to ascertain their individual needs and desires then connected them with the proper products and services that would best assist them achieve their financial goals
- Processed transactions and updated customer information accurately and efficiently, ensuring that all transactions were completed within a reasonable time and all customer information was correct
- Managed escalated phone calls by applying conflict resolution skills and extensive knowledge of bank policies, products, and services.
- Worked effectively with my team to reach sales goals and improve customer satisfaction
- Developed strong relationships with clients, leading to increased repeat business and referrals & Increased client satisfaction by providing personalized consultation and tailored solutions for their specific needs.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Participated In Junior achievement by volunteering to go to underprivileged and low-income schools to teach children about banking and numerous other finance-related topics.
- Exceeded sales goals through effective prospecting strategies, reaching out to potential clients via phone calls, and Scheduling branch appointments.
Education
BBA - Human Resources Management
Cleveland State University
2121 Euclid Ave, Cleveland, OH-4411512-2025
High School Diploma -
Charles F. Brush Highschool
4875 Glenlyn Rd, Lyndhurst, OH 4412406.2021
Skills
- Customer service
- Time management
- Problem Solving / Critical Thinking
- Excellent communication
- Attention to detail
- Computer Proficient (Excel, Microsoft, Word, Etc)
- Flexible and adaptable
- Committed Professional
- Teamwork and collaboration
- Problem-solving
- Friendly, positive attitude
- Sales proficiency
Websites
Accomplishments
- Top Sales Performer during a working quarter (2023)
- Received the highest score for customer satisfaction (2022-2023)
- Graduated High school on the merit roll with a 3.05 GPA (2021)
- Got accepted into the Cleveland Pop Youth Orchestra (2019-2020)
- Most improved Orchestra Player of the Year (2019)
Timeline
Client Consultant 1
Flagstar Bank
07.2021 - Current
BBA - Human Resources Management
Cleveland State University
High School Diploma -
Charles F. Brush Highschool
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