ANNIE ANNA TOMY
Markham,Canada
Summary
Dynamic customer service professional with a proven track record at Sunny Brook Hospital, excelling in payment processing and office administration. Adept at enhancing client satisfaction through effective communication and meticulous attention to detail, while fostering strong relationships and trust with customers. Committed to operational excellence and continuous improvement in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service
Sunny Brook Hospital
North York, Canada
04.2024 - 08.2024
- Demonstrated strong product knowledge and attentiveness, proactively addressing customer needs and ensuring a consistently positive experience.
- Ensured consistent product quality and operational efficiency in a fast-paced, high-volume environment, contributing to smooth service delivery.
- Managed cash transactions and performed daily cash deposit reconciliations with high accuracy, maintaining financial integrity.
- Processed all purchase transactions efficiently and promptly using various payment methods, including cash, debit/credit, and mobile applications, streamlining the checkout process.
Customer Service Executive
Muthoot Fincorp Ltd
Delhi, India
05.2019 - 12.2020
- Managed a busy reception area, professionally greeting customers and addressing a wide range of inquiries and concerns both in person and over the telephone, enhancing client satisfaction.
- Provided comprehensive clerical support, including preparing essential documents, maintaining organized filing systems, managing the cash book, and processing payments, ensuring efficient office operations.
- Maintained stringent register security and integrity through responsible cash handling and meticulous management of daily financial transactions and valuables.
- Introducing clients to our mobile applications, helping them to better manage their banking needs and interest payments online.
- Engaged in marketing and activities for making new customers strengthen the relationship and trust with the existing customers.
Education
Post-Graduate Diploma - Financial Planning and Wealth Management
Lambton College
Toronto, ON08.2024
MBA -
Jawaharlal Nehru Technological University
Hyderabad, India12.2018
Skills
- Office Administration
- Document Management
- Payment processing
- Microsoft Office Suite
- Mobile Applications
- Team Collaboration
- Leadership
- Critical Thinking
- Problem-Solving
- Adaptability
- Meticulous Attention to Detail
- Goal-Oriented
- Strong Written Communication
- Strong Verbal Communication
- Cultural Sensitivity
Timeline
Customer Service
Sunny Brook Hospital
04.2024 - 08.2024
Customer Service Executive
Muthoot Fincorp Ltd
05.2019 - 12.2020
Post-Graduate Diploma - Financial Planning and Wealth Management
Lambton College
MBA -
Jawaharlal Nehru Technological University
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