Antony Kaseba
Ancaster,ON
Summary
Personable and dedicated Customer Service Representative with extensive experience in the call center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Delivery Driver
Uber
Hamilton, ON
08.2022 - Current
- Analyzed customer address to determine best route for timely delivery.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Filled customer orders quickly to promote speedy service, helping increase business.
- Planned and executed efficient routes to optimize time and fuel costs.
- Delivered customer orders to homes and places of business within established time frames.
- Communicated with restaurant staff to coordinate deliveries and obtain destination address
Customer Service Representative
CIBC CALL CENTRE
Hamilton, ON
05.2021 - 09.2021
- Exhibited a high level of technical skill by effectively registering new credit cards and administering life insurance benefit plans
- Demonstrated proficiency in conflict resolution by mitigating tension and handling customer complaints in both English and French
- I have helped clients who may be having issues and pass them on to the correct departments, as needed.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Childcare Worker
LA PETITE ECOLE FRANCOPHONE
Waterloo, ON
07.2019 - 09.2021
- Assisted in direction and supervision of campers
- Facilitated activities for campers and took initiative to design and manage new activities
- Mentored and encouraged campers to speak French
- Organized and lead small and large group activities such as art and crafts, music, sports
- Provided leadership to campers in all areas and acted as a role model in all areas of camp activities, including cleanliness, punctuality, chores, rules, and sportsmanship
- Identified and responded to camper behavioral issues and reported concerns to camp leadership.
Warehouse Associate
O.C. TANNER
Burlington, ON
06.2018 - 09.2018
- Sorted, packaged, labeled, and shipped products in a timely manner
- Reconciled items shipped with records to maintain accuracy of outgoing shipments
- Performed various tasks as required and complied with safety procedures, rules, and regulations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Customer Service Representative
Petro Canada
Mississauga, ON
02.2018 - 06.2018
- Handled an average of 25 calls daily, dealing with all types of inquiries including billing issues, product information queries, and numerous other matters
- Actively promoted company campaigns on every call
- Met performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution
- Diffused and resolved various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction
- Translated French records to better assist customers.
Shoe Sales Associate
DSW
Ancaster, ON
08.2016 - 06.2017
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
- Seated customer to measure feet and properly fit with correct size shoes.
- Maintained shoe department by organizing shoes by size, color and style.
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs
Education
STUDIES, BACHELOR OF ARTS - Communication Studies
WILFRED LAURIER UNIVERSITY
Waterloo, ON06-2025
Skills
- Problem Resolution
- Product Sales
- Researching
- Complaint Resolution
- Bilingual - French and English
- Proficient in Microsoft Office
- Excellent in activity planning and oversight
- Superb analytical skills
- Advanced written and verbal communication
- Co-operative team member - reliable and hard working
- Proven leadership and problem-solving skills
Certification
- [ TCPS 2: CORE] Certification - [2021]
- [ DELF B2 ] Certification - [2017]
Timeline
Food Delivery Driver
Uber
08.2022 - Current
Customer Service Representative
CIBC CALL CENTRE
05.2021 - 09.2021
Childcare Worker
LA PETITE ECOLE FRANCOPHONE
07.2019 - 09.2021
Warehouse Associate
O.C. TANNER
06.2018 - 09.2018
Customer Service Representative
Petro Canada
02.2018 - 06.2018
Shoe Sales Associate
DSW
08.2016 - 06.2017
STUDIES, BACHELOR OF ARTS - Communication Studies
WILFRED LAURIER UNIVERSITY
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