ANTONY JOHNSON
Toronto
Summary
Highly motivated candidate equipped to support safety and security of people and property. Experienced in assessing and resolving complex security and safety issues with proven record of maintaining a professional demeanor in high-pressure situations. Demonstrated ability to remain alert and take appropriate action in emergency situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Prime Park
05.2025 - Current
- Supervised daily operations to ensure efficient workflow and service quality.
- Trained and supported team members in customer service protocols and operational tasks.
- Implemented safety procedures, enhancing workplace safety for all staff.
- Managed inventory levels, ensuring stock availability and minimizing waste.
Warehouse Associate
Go Bolt Logistics
09.2022 - 06.2025
- Collaborated with team members to complete tasks efficiently and accurately.
- Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment.
- Sorted and organized merchandise in preparation for shipment.
Customer Service Representative
Swagan Business Solutions Pvt
03.2021 - 04.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Assisted in training new representatives on company policies and procedures.
Education
Hospitality and Tourism
George Brown
Toronto04.2024
Bachelor of Commerce - BCOM
Mahatma Gandhi University
Kerala03.2020
Skills
- Background Checks
- Guard Post Rotation
- Decision Making
- Security Protocols
- Event Security
- Critical Thinking
- Visitor Management
- Emergency Response
LANGUAGES
English Fluent
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Certification
- Security Guard Certificate
- First Aid & CPR
- Smart Serve
- Full G license
Timeline
Shift Manager
Prime Park
05.2025 - Current
Warehouse Associate
Go Bolt Logistics
09.2022 - 06.2025
Customer Service Representative
Swagan Business Solutions Pvt
03.2021 - 04.2022
Bachelor of Commerce - BCOM
Mahatma Gandhi University
Hospitality and Tourism
George Brown