Yaroslava Gumenyak
Etobicoke,ON
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering several years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Route Manager
Molly Maid
04.2024 - Current
- Manage and supervise cleaning staff to maintain cleanliness and organization within the facilities.
- Pick up and transport staff and supplies from a designated pickup location to the job site and back.
- Coordinate and schedule staff duties.
- Train staff on cleaning techniques, equipment usage, and safety procedures.
- Ensuring machines and equipment are in working order.
Hotel Front Desk Receptionist
Doubletree By Hilton
02.2023 - 11.2023
- Handled check-ins and check-outs.
- Responded to emails in a timely manner.
- Maintained confidentiality.
- Operated a high-volume multiline phone system and managed calls.
- Maintained a clean and organized reception area.
- Had to stand and sit for long periods of time.
Hotel Receptionist
Hotel Nadiya
01.2018 - 03.2021
- Greeted clients in a friendly and professional manner.
- Processed payments and scheduled appointments.
- Assisted with clerical tasks such as filing, data entry and photocopying.
- Managed office supplies and maintained inventory levels.
- Had to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Education
BBA - Management
Institute of Management And Economy
Ukraine03.2006
Skills
- Excellent customer service and interpersonal skills
- Strong verbal and written communication skills
- Working in a team environment and independently
- Working in a fast-paced/high-pressure environment
- Multi-tasking
- Booking
- Strong administrative and organizational skills
- Strong computer skills (Email, Microsoft Office, Word, Excel)
- Analytical and Critical Thinking
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Italian
Full Professional
English
Full Professional
Accomplishments
Full G driver's license
Certification
B2 Upper-Intermediate English certificate
International Business Management skills certificate
Timeline
Route Manager
Molly Maid
04.2024 - Current
Hotel Front Desk Receptionist
Doubletree By Hilton
02.2023 - 11.2023
Hotel Receptionist
Hotel Nadiya
01.2018 - 03.2021
BBA - Management
Institute of Management And Economy
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