Antonique Brown

. Determines the taxpayer’s ability to pay delinquent account by tiered phone interview and initiating installment agreements, or placement in currently not collectible status, filing Notices of Federal Tax Lien if necessary, transferring accounts to field revenue officers, and demanding immediate full payment of delinquent returns.

. Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities.

. Receive incoming calls from taxpayers and their representatives regarding their accounts or notices received from IRS. Analyzes and took corrective actions like credit transfers, penalty abatement request, And explain actions taken when a balance due remains.

. Research IDRS, ACSweb, and other data base sources for information to help resolve, explain, or determine next course of action that needs to be taken on account.

. Explain and educate taxpayers how to correct Withholdings on form W-4, and advised taxpayers to make estimated taxes to avoid both failure to pay tax and estimated tax penalties

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Supported management with daily administrative tasks, enabling them to focus on strategic decisionmaking.
• Maintained high levels of accuracy when entering data into company databases, ensuring information consistency throughout the organization.
• Provided clerical support to company employees by copying, faxing, and filing documents.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.