Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Antonio Speziale Muglia

Caledon,ON

Summary

Proven team player with a knack for maintaining composure under pressure, demonstrated during tenure at Casamici Trattoria. Excelled in guest relations and cash handling, enhancing customer satisfaction and loyalty. Leveraged flexibility and decision-making skills to swiftly resolve conflicts, ensuring a welcoming environment and efficient operations. Achieved positive feedback through personalized service and meticulous attention to financial accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front of House Server

Casamici Trattoria
10.2017 - Current
  • Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
  • Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
  • Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
  • Supported overall restaurant operations by assisting with opening or closing duties as needed.
  • Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
  • Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
  • Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
  • Developed rapport with regular customers by remembering preferences and providing personalized touches in service.

Customer Service Cashier

Coppa's Fresh Market
09.2020 - 07.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Processed and sold lottery and gaming products to those of legal gambling age.
  • Managed bookkeeping tasks, including but not limited to ensuring the cash flows of all tills were balanced.

Education

Bachelor of Arts -

University of Toronto
Toronto, ON
04-2024

High School Diploma -

St Michael Catholic Secondary School
Bolton
06-2019

Skills

  • Memory retention
  • Flexibility
  • Sense of urgency
  • Punctuality
  • Clear speech
  • Guest relations
  • Salesmanship
  • Point of sale systems
  • Decision-making
  • Conflict and complaint resolution
  • Team player
  • Cash handling

Languages

English
Full Professional
French
Professional Working
Italian
Limited Working

Certification

SmartServe Certification

Interests

  • Gym Workouts
  • Team Sports
  • Swimming
  • Outdoor Recreation
  • Animal Welfare Advocacy

Timeline

Customer Service Cashier

Coppa's Fresh Market
09.2020 - 07.2023

Front of House Server

Casamici Trattoria
10.2017 - Current

Bachelor of Arts -

University of Toronto

High School Diploma -

St Michael Catholic Secondary School

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Antonio Speziale Muglia