Antonio O'Connor

As a Lifestyle Concierge at American Express, I provided exceptional, white-glove services to high-income card members, ensuring their needs were met with the utmost professionalism and world-class service. My role involved offering personalized recommendations and solutions to enhance the lifestyle and experiences of our esteemed card members.

Key Responsibilities:

• Delivered high-touch, personalized concierge services to American Express card members, addressing a wide range of requests and needs.
• Provided expert recommendations on dining, travel, entertainment, and other lifestyle services, ensuring a seamless and luxurious experience for card members.
• Managed and fulfilled complex and high-value requests, demonstrating a deep understanding of card members’ preferences and expectations.
• Maintained a high level of discretion and confidentiality while handling sensitive information and requests from high-income clients.
• Collaborated with a network of premium service providers and partners to secure exclusive benefits and experiences for card members.
• Ensured timely and accurate communication with card members, providing updates and confirmations for their requests.

Skills and Qualifications required daily:

• Exceptional customer service and interpersonal skills, with a focus on delivering high-quality, personalized experiences.
• Strong organizational and multitasking abilities, capable of managing multiple requests and priorities simultaneously.
• In-depth knowledge of luxury lifestyle services, including dining, travel, entertainment, and exclusive events.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with high-income clients.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a dynamic environment.

• As a Picker at King of the North Auction House, I meticulously selected and prepared products for auction, ensuring top quality and presentation
• With a keen eye for detail, I facilitated seamless transactions by directly handing products to customers, providing exceptional service and fostering positive client relationships
• My role demanded strong organizational skills, precision, and a customer-centric approach, all of which I consistently delivered to contribute to success of the auction house.
• Worked fast to meet assigned daily picking quotas.
• Pulled orders quickly to maintain demanding productivity goals.

• During my tenure at Chatr mobile Canada, I worked as a remote customer service representative taking a minimum of a hundred calls a day.
• My responsibilities encompassed account management, conducting transactions, providing technical support for system-related issues, fostering rapport with customers, and ensuring their satisfaction
• Throughout my time at Chatr, I gained proficiency in various programs, such as Microsoft Word, Excel, and PowerPoint, as well as Avaya and One team
• This experience has equipped me with excellent customer engagement skills and the ability to address issues promptly.
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• During my tenure at Aaron's I worked as a administrative assistant where I supported office operations by handling tasks like filing paperwork, managing phone calls, preparing meeting documents, and organizing calendars
• Proficient in Microsoft Office suite, Outlook, and various CRMs.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• In my role as a runner at the firm, I was responsible for providing comprehensive day-to-day assistance to all lawyers
• This encompassed a wide range of tasks, including court runs, faxing and scanning documents, book rebinding, schedule management, coordinating with secondary offices, processing check payments, and more
• My experience as a runner with Dooley has equipped me with invaluable knowledge and expertise in the field of legal assistance.
• Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
• Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.