HIGOR DO NASCIMENTO BORBA
Coquitlam,B.C.
Summary
Highly motivated professional with over 6 years of entrepreneurship, sales and management experience. Extensive experience in customer service, administrative management, sales, and marketing. Comfortable working independently and in a team.
Overview
16
16
years of professional experience
Work History
Manager/Owner
Bistro Fitness
Joao Pesoa, Brazil
05.2017 - 01.2019
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
- Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Followed through with client requests to resolve problems
- Completed special projects by using effective decision making, critical thinking and time management skills
- Helped over 70 customers every day by approaching conversations with positive attitude
- Effectively communicated with customers about products, services and potential upgrades
- Processed transactions, including checks, cash and credit purchases or refunds
Lawyer
Solo Practicioner
Joao Pessoa, Brazil
01.2011 - 03.2014
- Worked as employment and civil Lawyer for three years
- Developed detailed litigation strategies for cases
- Represented clients in negotiations of Labor and civil agreements procedures, litigation and trial
- Conferred with clients and other involved parties to gather and track case information
- Investigated facts and laws to determine causes of action and to prepare cases
- Reviewed and analyzed government and judicial structures, as well as arbitration concepts and negotiation techniques
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs
- Researched state statutes, decisions, legal articles, codes and documents
Sales Agent
Home Store
Joao Pessoa, Brazil
06.2014 - 02.2017
- Detailed professional on sales field and attending customer services, representing the company professionally with a creative mindset and talkative personality.
- Maintained organized, presentable merchandise to drive continuous sales.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Drove team revenue totals by bringing in over $500,000 in sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained records related to sales, returns and inventory availability.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Project Manager Assistant
FUNETEC
Joao Pessoa, Brazil
05.2009 - 12.2010
- Assisting in management and development of projects related to education and technology field.
- Prepared and charted data and metrics for detailed status reports.
- Facilitated communication between internal and external project stakeholders to keep all parties well-informed.
- Coordinated materials, charts and reports for weekly meetings.
- Tracked project documents during every phase of development.
- Relayed updates to senior team members and clients.
- Updated charts and reports to ensure accuracy and completeness.
- Analyzed projects to determine resource requirements and procured necessary equipment and software.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Legal Assistant
Jornal O Norte
Joao Pessoa, Brazil
01.2008 - 04.2009
- Assisted litigation attorneys with research, depositions, trial preparation, discovery and document drafts for court submittal
- Prepared case summaries for mediation conferences
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays
- Handled electronic court filings and coordinated court activities
- Completed electronic filings, initiated billing statements and managed all firm administrative matters
- Provided administrative support and research for civil litigation and civil proceedings
Assistant Manager
La Routa
Coquitlam, BC
06.2019 - Current
- Monitored employee performance and developed improvement plans.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Coached team on effective upselling and cross-selling methods.
- Submitted reports to senior management to aid in business decision-making and planning.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Education
Business Management Diploma - Business Administration
British Columbia Institute Of Technology
Burnaby, BC12.2020
Bachelor of Laws - Law
Centro Universitário De João Pessoa - UNIPE
Joao Pessoal12.2009
Skills
- Complaint resolution
- Sales expertise
- Quick learner
- Creative problem solving
- Data Entry
- Good listening skills
- Money handling abilities
- Payment collection
- Customer assistance
- Portuguese and Spanish translation
- Computer proficient
- Complex problem-solving skills
- Typing skills
Timeline
Assistant Manager
La Routa
06.2019 - Current
Manager/Owner
Bistro Fitness
05.2017 - 01.2019
Sales Agent
Home Store
06.2014 - 02.2017
Lawyer
Solo Practicioner
01.2011 - 03.2014
Project Manager Assistant
FUNETEC
05.2009 - 12.2010
Legal Assistant
Jornal O Norte
01.2008 - 04.2009
Business Management Diploma - Business Administration
British Columbia Institute Of Technology
Bachelor of Laws - Law
Centro Universitário De João Pessoa - UNIPE
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