Summary
Overview
Work History
Education
Skills
Certification
Training
Timeline
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Antonio Lopez De Los Santos

Palm Springs,CA

Summary

Dedicated and compassionate human resources professional committed to empowering organizations in recruiting, developing, and retaining top talent. Expertise in collaborating with management teams to cultivate employee-centric cultures that enhance morale and drive productivity. Recognized for a motivating presence and exceptional interpersonal, coaching, and communication skills that foster strong relationships across all organizational levels. Passionate about creating environments where both employees and employers thrive.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Market People Operations Lead

Walmart
06.2021 - Current
  • Coordinate HR data for 13K employees, boosting retention and talent growth.
  • Manage recruitment ads and interviews, enhancing candidate experience.
  • Lead event planning, optimizing resources for high satisfaction.
  • Analyze HR metrics across 21 districts, improving retention and engagement.
  • Implement performance strategies, aligning compensation with objectives.
  • Fostered partnerships across departments for HR initiatives, ensuring alignment with organizational goals and achieving high participant satisfaction.
  • Acted as a trusted resource for associates, enhancing workplace trust through open communication and policy understanding.
  • Streamlined HR data management for 13K employees, enhancing retention rates and facilitating talent development initiatives.
  • Analyzed HR metrics across 21 districts, leading to targeted strategies that significantly improved employee engagement and retention.
  • Implemented innovative performance strategies, aligning compensation with corporate objectives and driving measurable employee satisfaction.
  • Fostered cross-departmental partnerships for HR initiatives, ensuring cohesive alignment with organizational goals and achieving high participant engagement.
  • Performed quality control and monitored production efforts.
  • Oversaw problem resolution to address barriers to operational efficiency.

Regional Human Resource Manager

Walmart (Neighborhood Markets Division)
02.2019 - 06.2021
  • Managed HR actions, enhancing retention and compliance across the region.
  • Aligned HR strategies with business goals, boosting productivity and HR initiative success.
  • Facilitated onboarding, improving new hire integration and performance.
  • Developed HR dashboard for strategic insights, aiding decision-making.
  • Implemented training programs, boosting performance and engagement region-wide.
  • Maintained comprehensive HR records and reports, ensuring compliance and facilitating informed decision-making across regional operations.
  • Fostered a supportive environment by promoting open communication, effectively addressing associate concerns to strengthen workplace culture.
  • Analyzed HR metrics to identify trends, driving targeted strategies that improved retention rates and overall workforce stability.
  • Streamlined onboarding processes, achieving noticeable gains in new hire performance and reducing ramp-up time.
  • Coordinated cross-functional initiatives that aligned HR objectives with business goals, enhancing overall productivity across the region.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Liaised between multiple business divisions to improve communications.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.

Regional Human Resource Manager

Walmart (Realty Division)
10.2016 - 02.2019
  • Managed recruitment, improving team efficiency and reducing turnover with strategic planning.
  • Enhanced employee engagement, fostering a positive culture and boosting retention.
  • Streamlined communication, elevating workflow and satisfaction across departments.
  • Resolved grievances swiftly, ensuring policy compliance and workplace harmony.
  • Mentored managers on policy enforcement, promoting a compliant and supportive environment.
  • Fostered a positive work culture by implementing engagement initiatives, resulting in marked gains in employee morale.
  • Analyzed employee feedback to refine engagement programs, enhancing workplace satisfaction and driving retention rates.
  • Coordinated cross-departmental workshops, strengthening communication and creating a more cohesive work environment.
  • Developed data-driven recruitment processes, significantly reducing turnover and improving overall team efficiency.
  • Implemented data-driven recruitment strategies, significantly enhancing talent acquisition and aligning workforce with business goals.
  • Coordinated cross-functional training programs, fostering teamwork and improving skills across departments for enhanced productivity.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Collaborated with entire human resource department to discuss new ways to recruit top talent.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Liaised between multiple business divisions to improve communications.
  • Organized and led staff orientation programs and training to promote collaboration.

Store Manager (Complex)

Walmart (Stores Division)
09.2015 - 10.2016
  • Managed store operations, boosting efficiency and enhancing customer satisfaction.
  • Led staff training, ensuring policy compliance and improving service quality.
  • Optimized inventory processes, reducing shrinkage and increasing profitability.
  • Enhanced product displays, increasing visibility and driving sales growth.
  • Fostered a team-oriented environment through regular training sessions, enhancing communication and collaboration, which boosted team efficiency and morale.
  • Implemented a customer feedback system, allowing for real-time insights that informed service improvements and contributed to heightened customer loyalty.
  • Cultivated a positive work atmosphere by mentoring staff, ensuring professional growth and elevating overall team performance.
  • Streamlined inventory management processes, resulting in reduced shrinkage and measurable improvements in profitability.
  • Orchestrated regular team training sessions, fostering a supportive environment that enhanced communication and boosted overall team efficiency.
  • Implemented a customer feedback system, providing real-time insights that informed service enhancements and elevated customer loyalty.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Bachelor of Arts - Human Resources Management

Ashford University
Chandler
02-2020

Skills

  • HR Policies and Procedures (Expert)
  • Performance Improvement (Expert)
  • Labor Relations (Expert)
  • Hiring and Terminations (Expert)
  • HR Metrics (Expert)
  • Microsoft Office Suite (Expert)
  • Problem Solving (Experienced)
  • Employee Engagement (Expert)
  • Performance Management Systems (Expert)
  • Conflict Resolution (Expert)
  • Employee Relations (Expert)
  • Customer Service (Expert)
  • Labor law compliance
  • Employee morale management
  • Talent management
  • HR guidance
  • Union relations
  • Unemployment claims management

Certification

  • SHRM-SCP Certified HR Professional
  • Society for Human Resource Management - SHRM-CP, 2020

Training

  • Wicklander-Zulawski Training: Completed comprehensive training in the WZ Non-Confrontational Method for Investigative Interviewing, focusing on ethical and legal techniques to obtain truthful information and close cases efficiently.
  • Core Competencies: Developed skills in establishing rapport, interpreting verbal and non-verbal cues, managing resistance, and utilizing strategic questioning techniques to gather actionable intelligence.
  • Application: Successfully applied WZ methodologies in diverse investigative scenarios, including those involving criminal activity, workplace misconduct, and fraud.

Timeline

Market People Operations Lead

Walmart
06.2021 - Current

Regional Human Resource Manager

Walmart (Neighborhood Markets Division)
02.2019 - 06.2021

Regional Human Resource Manager

Walmart (Realty Division)
10.2016 - 02.2019

Store Manager (Complex)

Walmart (Stores Division)
09.2015 - 10.2016

Bachelor of Arts - Human Resources Management

Ashford University

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Antonio Lopez De Los Santos