Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Antonio James

Monterey

Summary

Dynamic professional with a strong work ethic and problem-solving skills, experienced as a Ramp Agent at Envoy Airlines. Proven track record in enhancing customer satisfaction and reducing lost luggage incidents. Adept at teamwork and staff training, ensuring efficient operations and exceptional service in fast-paced environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Ramp Agent/ CS Agent

Envoy Airlines
01.2020 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Built positive relationships with customers by providing exceptional customer service.
  • Reduced lost luggage incidents by diligently tracking and documenting baggage movement within the airport facility.

Naval Mechanic

United States Naval Reserves/ USN Active
01.2003 - 04.2024
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

Coach Operator

Mv Transportation Inc.
01.2016 - 12.2021
  • Improved passenger satisfaction by consistently providing safe, timely, and comfortable transportation services.
  • Increased on-time performance by effectively navigating through heavy traffic conditions while remaining attentive to passengers'' needs.
  • Enhanced route efficiency through regular analysis of schedules and traffic patterns.
  • Assisted passengers with special needs, ensuring accessibility and a positive travel experience.
  • Maintained a clean and welcoming vehicle environment for passengers'' comfort and overall experience.

Education

IPT La Chorrera
Panama City, Panama

Skills

  • Problem-solving
  • Empathy and patience
  • Customer service
  • Teamwork and collaboration
  • Strong work ethic
  • Staff training and development

Certification

  • Certified Pushback Operator for Regional/Mainline Aircraft.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Ramp Agent/ CS Agent

Envoy Airlines
01.2020 - Current

Coach Operator

Mv Transportation Inc.
01.2016 - 12.2021

Naval Mechanic

United States Naval Reserves/ USN Active
01.2003 - 04.2024

IPT La Chorrera

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Antonio James