Antonio Hernandez
Chula Vista
Summary
Efficient customer service professional with over 10 years of experience in call centers. Adept at handling 90+ calls daily while resolving client issues smoothly and quickly. Fluent in both English and Spanish, and able to provide transparent customer service in both languages. Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative.
Overview
8
8
years of professional experience
Work History
Human Resources
Grupo MAHR
07.2024 - 03.2025
- Assisting CEO with company HR and Payroll department
- Processed and tracked new employee benefits, including new hire and attrition/retention packages.
- Maintained a comprehensive database of employee and contractor information.
- Provided support to Human Resources staff when necessary.
Head of the Call Center
MAHR CALL CENTER
01.2022 - 06.2024
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies, and company policies.
- People management, budgetary management, organization, and communication.
- Being analytical, with an understanding of complex data, problem-solving, and team building/directing.
- Offered strong customer service skills, keeping customers satisfied.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Call Center Supervisor
GREEN PEACE CAPITAL
07.2022 - 12.2022
- Oversee employees' performance, provide guidance and support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Planned staff and training meetings and scheduled conference rooms.
- Directed and supervised staff performance.
Head of the Call Center
ACIERTO CALL CENTER
01.2020 - 07.2022
- Decision-making regarding people, processes, technology, and the future
- People management, budgetary management, organization, and communication.
- Being analytical, with an understanding of complex data, and problem-solving.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Representative
Baja Call Center
01.2017 - 12.2019
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Managed customer accounts, including updating account information as needed.
- Resolved customer service inquiries promptly and efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions for different companies (Verizon, Guess, AT&T, Budget, Avis, etc.).
Education
Certificate - Office Manager
Smart Horizons Career Online High School (SHCOHS)
San Diego03-2025
High School Diploma -
Smart Horizons Career Online High School (SHCOHS)
Chula Vista, CA03-2025
Skills
- ficdefOffice management
- Employee training
- Payroll administration
- Customer service
- Conflict resolution
- Team building
- Analytical thinking
- Effective communication
- Recruitment / human resources
- Microsoft Office
- Project management
- Time management
- Strategic visioning
- Effective decision making
Languages
- English
- Spanish
Timeline
Human Resources
Grupo MAHR
07.2024 - 03.2025
Call Center Supervisor
GREEN PEACE CAPITAL
07.2022 - 12.2022
Head of the Call Center
MAHR CALL CENTER
01.2022 - 06.2024
Head of the Call Center
ACIERTO CALL CENTER
01.2020 - 07.2022
Customer Service Representative
Baja Call Center
01.2017 - 12.2019
Certificate - Office Manager
Smart Horizons Career Online High School (SHCOHS)
High School Diploma -
Smart Horizons Career Online High School (SHCOHS)
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