Summary
Overview
Work History
Education
Skills
Timeline
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Quinn Mattice

Chico,CA

Summary

Dynamic and detail-oriented professional with a strong customer service background at Pajouh Automotive. Proven ability to resolve guest inquiries and enhance satisfaction through effective problem-solving and attention to detail. Skilled in maintenance management and team collaboration, consistently improving service response times and operational efficiency.

Furthermore, my current job title also requires many more daily tasks and general upkeep pertaining to things also outside of a mere Rental Agent's typical duties.

Keeping a detailed record of vehicle charge logs.

Managing new employees and training them in management's place.

Handling a detailed record of past customers and keeping a filed record sorted for later review if necessary.

Overview

6
6
years of professional experience

Work History

Car Rental Agent

Pajouh Automotive
02.2024 - Current
  • Assisted customers with vehicle selection and rental agreements to enhance overall satisfaction.
  • Processed reservations and payments using company software to ensure accurate transactions.
  • Conducted vehicle inspections before and after rentals to maintain fleet quality standards.
  • Provided information on rental policies and procedures, ensuring compliance with company guidelines.
  • Coordinated with maintenance teams to schedule timely vehicle servicing and repairs.
  • Resolved customer inquiries and complaints promptly, improving service response time.
  • Maintained accurate records of rental transactions to support inventory management efforts.
  • Trained new staff on operational procedures and customer service best practices for improved team efficiency.
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
  • Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.

Sales Floor Associate

Walmart
06.2019 - 02.2024
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained organized sales floor by restocking merchandise and ensuring displays were visually appealing.
  • Collaborated with team members to address customer needs and resolve any issues promptly.
  • Monitored inventory levels, reporting discrepancies to management for timely replenishment.
  • Developed strong product knowledge to provide accurate information and recommendations to shoppers.
  • Adapted quickly to changing priorities during peak hours, maintaining composure under pressure.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
  • Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.

Education

High School Diploma -

South Sutter Charter School
Butte County
09.2018

Skills

  • Team player mentality
  • Policy comprehension
  • Strong multitasking
  • Maintenance management
  • Lead conversion
  • Document management
  • Equipment inspections
  • Attention to detail
  • Guest inquiries
  • Customer service
  • Problem-solving
  • Cleaning and sanitizing

Timeline

Car Rental Agent

Pajouh Automotive
02.2024 - Current

Sales Floor Associate

Walmart
06.2019 - 02.2024

High School Diploma -

South Sutter Charter School

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Quinn Mattice