Antonio Garcia
Salinas
Summary
Seeking full time Lead Care Manager Position
Experienced with leading operational processes to improve efficiency and productivity. Utilizes strategic planning and effective team management to meet organizational goals. Track record of implementing innovative solutions and fostering collaborative work environment.
Overview
10
10
years of professional experience
Work History
XL Public House, Operational Manager
GRO Enterprises
01.2023 - Current
- Recruited, hired, trained, and supervised staff to ensure high service standards across all operational aspects of the taproom.
- Conducted performance appraisals for team members and provided constructive feedback to foster growth and improvement.
- Managed the day-to-day operations from opening to close, ensuring efficient workflow and customer satisfaction.
- Addressed team conflicts and fostered a positive work environment, enhancing team collaboration and morale.
- Responded to customer complaints and feedback efficiently and professionally, improving the overall customer experience.
- Upheld and improved the taproom's image and reputation through strategic initiatives and community engagement.
- Developed and managed the operational budget, monitoring key performance metrics to identify and implement cost-saving measures.
- Ensured compliance with all health, safety, and sanitation laws and regulations, maintaining high operational standards.
- Implemented marketing strategies and local community outreach efforts to enhance brand visibility and attract customers.
Watsonville Branch, Anchor and Insurance Representative
Fiesta Auto Insurance
01.2022 - 01.2023
- Managed daily branch operations, ensuring seamless functionality and positive customer experiences.
- Stabilized excellent customer service to build strong client relationships, resulting in increased customer loyalty.
- Developed daily employee plans and goals to optimize team performance and ensure alignment with company objectives.
- Provided timely responses to client inquiries and issues, demonstrating a commitment to customer satisfaction.
- Assessed client needs to recommend and sell suitable insurance policies tailored to individual circumstances.
- Demonstrated proficiency in application and policy management, including processing applications and timely renewals.
- Communicated complex policies clearly to clients, actively listening to address concerns and questions effectively.
- Engaged in continuous education to stay informed on industry products and services, enhancing professional knowledge.
Assistant Manager
Enterprise Rent-a-Car
08.2015 - 06.2019
- Managed branch operations, ensuring customer satisfaction and efficient service delivery.
- Generated repeat business by providing exceptional customer service and addressing customer concerns with expertise.
- Coached, trained, and developed employees to achieve both short- and long-term goals, contributing to a high-performing team culture.
- Implemented operational strategies that improved service efficiency and increased branch profitability.
Education
Bachelor of Arts - Collaborative Health and Human Services, Social Work Concentration
California State University, Monterey Bay
Seaside, CA05.2015
Skills
- Bilingual communication skills
- Collaborative team management
- Mentoring team members
- Effective time management
- Strong grasp of ethical practices
- Effective communication
- Sales growth strategy
- Emotional intelligence proficiency
Languages
Spanish
Native or Bilingual
Timeline
XL Public House, Operational Manager
GRO Enterprises
01.2023 - Current
Watsonville Branch, Anchor and Insurance Representative
Fiesta Auto Insurance
01.2022 - 01.2023
Assistant Manager
Enterprise Rent-a-Car
08.2015 - 06.2019
Bachelor of Arts - Collaborative Health and Human Services, Social Work Concentration
California State University, Monterey Bay