Summary
Overview
Work History
Education
Skills
Languages
Timeline
TruckDriver
Antonio Franca

Antonio Franca

Oshawa,ON

Summary

Results-oriented achiever with a proven ability to consistently exceed targets and drive success in fast-paced environments. Combining strategic thinking with hands-on experience, this professional has a track record of delivering impactful solutions that enhance organizational performance. With a focus on driving results, adept at identifying opportunities and implementing effective strategies to achieve desired outcomes.

Overview

24
24
years of professional experience

Work History

Franchisee

Todeschini Moveis
01.1998 - 09.2010
  • Company Overview: Brazilian Furniture Company
  • Prepared and delivered workshops for prospective customers and business partners
  • Generated and tabulated monthly administrative and sales reports; maintained the company in the top 3 in sales and consumer satisfaction inside a chain of over 500 stores on a national level
  • Planned and researched potential areas to open new high-end furniture stores considering demographic studies, surveys, observation, and interviews with the project stakeholders and successfully implementing the project with high capital return rate
  • Brazilian Furniture Company
  • Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
  • Established strong relationships with local media outlets for increased coverage on promotional events and announcements, resulting in greater public awareness of the franchise''s presence within the community.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Partnerships Scheduler

Georgian College
08.2019 - 02.2022
  • Company Overview: Office of the Registrar
  • Using scheduling software (Infosilem), SIS (Banner), MS Office products to ensure accurate and conflict free timetables
  • Working closely with the Academic areas of Georgian College and the Scheduling department at Lakehead University to ensure accurate and timely schedules each term
  • Working closely with the Scheduling Officers and Academic Officers to ensure that events do not conflict with the academic needs and providing reports when requested regarding space usage
  • Responding to inquiries and investigating discrepancies of current or previous issues in scheduled space and room changes
  • Liaising with partner institutions when the need to schedule exams or make-up day occurs due to weather or other causes arises
  • Resolving the issue and helping to communicate the change to affected students
  • Generating reports for distribution to both Georgian and partnerships stakeholders
  • Office of the Registrar

ONEcard Clerk

Georgian College
04.2019 - 08.2019
  • Company Overview: Office of the Registrar
  • Determining student eligibility to ONEcard and assisting them with information regarding the features and services related to ONEcard with extreme attention to details and excellent customer service; created QR code to improve ONEcard communication with students
  • Assisting students with general questions and directing them to the proper channel; assisting with international student arriving tracking
  • Analysing and processing photos sent by students via website to determine the student eligibility to ONEcard; reviewing student records to confirm eligibility to ONEcard
  • Processing and renewing student bus passes for the current academic term and supporting the summer start-up; supporting the ONEcard Officer, Student Ambassador and the Office of the Registrar with superior teamwork
  • Reviewing student information to determine eligibility for ONEcard and U-Pass; supporting the department to ensure student compliance with the use of Barrie Transit services
  • Office of the Registrar

Central Scheduling Officer

Durham College
08.2017 - 05.2018
  • Creation, implementation and backup of all databases required for integrating all schools/departments to Central Scheduling
  • Project manager for the scheduling of over 9000 full-time students and over 700 faculty members with attention to data integrity and student experience; Infosilem system administrator at the Oshawa Campus
  • Consistently updating and developing new reports in IBM COGNOS with SQL manipulation to accommodate the uniqueness of each school/faculty on campus to ensure their needs are met and to streamline the scheduling process where possible
  • Managed with our team and other departments the creation and implementation of an emergency plan for the 2017 faculty strike that lasted for five weeks
  • Successfully implemented making possible for Durham College students to finish their school year
  • Working cooperatively with IT and the Office of the Registrar to ensure the accuracy of academic data and that room attributes match course and faculty requirements
  • Consistently supported web registration testing period as a principal partner from Central Scheduling in Oshawa to apply the required changes to enforce data integrity and help provide a smooth web registration for our students
  • Analyzing statistics, interpreting and auditing information and data related to student course demand, course sections/restrictions, program loading/restrictions, room requirements/restrictions, faculty collective agreement restrictions/requirements, space supply vs
  • Demand, and conflicts
  • Developed decisive reports to academic and student affairs vice presidents identifying trends as change in demand by program and crucial reports regarding academic space usage
  • This report had 170 pages initially and I have condensed it in IBM COGNOS and excel using a dashboard with tables and charts condensing it in eight pages for better understanding of the VP and associates
  • Supported with diplomacy and guided Executive Deans, Associate Deans, Administrative Coordinators, faculty and staff at Durham College to manage data collection and schedule production processes to adhere to timelines
  • Providing direction to administrative staff in schools and staff involved in the scheduling process
  • Auditing Program of Studies for all full-time programs prior to develop academic loading sheet for schools
  • Responsible for the creation and implementation of all scheduling reports extracting data out of Banner to be manipulated in IBM COGNOS and Excel

Scheduling Clerk

Durham College Central
04.2017 - 08.2017
  • System administrator of Infosilem ERP that is the software responsible for the intranet website portal for space loaning by staff and students; troubleshooting and interacting with IT and students to work on issues related to user issues and space loaning
  • Auditing with data collection and analysis to avoid scheduling conflict by comparing past academic periods to help generate the final programs of studies for 2018
  • Managed rooms inventory in Infosilem ERP, scheduling and ad hocs requests by staff and students, and supervised user’s permissions
  • Responsible for any system update, virtual machine system testing and required system integrations between Infosilem Suite, Infosilem ERP and Banner ERP
  • Auditing and updating rooms inventory in Banner with attention to maximum people capacity having the same information in all DC systems
  • Created VBS scripts to automate the process of creating courses on Banner ERP system to ensure data integrity and increase productivity
  • Supported the Durham College Test Centre with scheduling software for students with disabilities
  • Identified, documented and mapped with UML Activity Diagrams the following Test Centre processes: internal exams/tests for regular full-time/part-time students and students with accommodations, missed final exams, missed class tests, Ontario Learn, external tests, invigilator scheduling and training, HOAE schedule
  • Also, provided suggestions to improve the Test Centre routine based on observation and staff interview

Computer Programmer/Admin Assistant

Durham College Access and Support Centre
05.2015 - 04.2017
  • Interacting with staff and students courteously and greeted them considerately
  • Responded to their queries and requests in a pleasant manner
  • Maintained a professional and positive environment
  • Entered relevant information into the computer databases by keeping in mind the standards of privacy and managed documents filing and digitalization before destruction
  • Registering students and scheduling their appointments following Durham College processes, and participating in spring/summer transition greeting prospective students and parents/guardians and providing directions for prospective students
  • Supporting Assistive Technologists by implementing an equipment inventory and alternate format control on Clockwork database after studying the required documentation and liaising with IT and the vendor to troubleshoot server and network issues
  • Assisted and trained students with exceptionalities by teaching them how to use the ASC online portal
  • Worked close with IT department creating reports, testing plans and testing the Clockwork ERP based on network usage and server specifications
  • These actions were essential to determine and correct the alternate format and inventory modules in the system on vendor and client side
  • Planned and developed the first responsive AODA compliant website at Durham College, gathering specifications and requirements from ASC staff, and planned using Agile methodology, and UML Activity diagrams
  • This website attends students registered with the department with instructions to improve their experience as students – link: asc.durhamcollege.ca
  • Developed an MS Access database to control equipment loaning to students; liaised with book publishers to maintain alternate format database and provide proof of purchase of student's books, and converted printed books into accessible format PDF or Kurzweil 3000 for students

Education

Computer Programmer Analyst – Advanced Diploma -

Durham College
01.2017

Skills

  • Customer Service
  • Teamwork
  • Communication skills
  • Dependability
  • Ability to learn quickly
  • Management skills
  • Flexibility
  • Self-starter
  • Attention to detail
  • Problem-solving skills
  • Punctuality
  • Analytical skills
  • PeopleSoft
  • Organizational skills
  • Word
  • Excel
  • Outlook
  • PowerPoint
  • Power BI
  • Microsoft Project
  • IBM Cognos/Report Studio
  • SharePoint
  • Adobe Acrobat
  • SQL
  • Microsoft Visio
  • Google Apps
  • TeamViewer
  • Skype
  • SSMS
  • MySQL
  • PostgreSQL
  • FileMaker
  • MS Access
  • Process development
  • Policy development

Languages

English
Native or Bilingual

Timeline

Partnerships Scheduler

Georgian College
08.2019 - 02.2022

ONEcard Clerk

Georgian College
04.2019 - 08.2019

Central Scheduling Officer

Durham College
08.2017 - 05.2018

Scheduling Clerk

Durham College Central
04.2017 - 08.2017

Computer Programmer/Admin Assistant

Durham College Access and Support Centre
05.2015 - 04.2017

Franchisee

Todeschini Moveis
01.1998 - 09.2010

Computer Programmer Analyst – Advanced Diploma -

Durham College

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