Antonio Fernando
Toronto,ON
Summary
Experienced and dedicated professional with numerous skills, who employs a tactful and diplomatic approach to achieve mutually beneficial outcomes in the workforce. Thrives in competitive environments, collaborates effectively with colleagues to drive success. Demonstrates proficiency in handling direct inquiries and executing responsibilities at the uppermost level. Skilled driver.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
CIBC
04.2022 - 12.2023
- Responsible for assisting clients financial needs via telephone with exceptional customer service
- Proficient with company software, used to ensure customer requests were met
- Used strong vocabulary and conversation cues to establish a strong customer-associate relationship.
Customer Service Associate
BMO
09.2021 - 12.2021
- Responsible for assisting clients and their financial needs
- Proficient with company software, used to ensure customer requests were met
- Used strong vocabulary and conversation cues to establish a strong client-associate relationship.
Server
JOEY Sherway
05.2019 - 08.2020
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Provided customers with exceptional customer service and hospitality
- Greeted and maintained relationships with regular customers
- Served needs of more than 50+ daily customers in an up tempo resto-bar environment.
Delivery Driver
DoorDash
12.2020 - 03.2023
- Responsible for completing customer orders in a safe and timely manner.
- Obliged to follow rules of the road and safe driving skills.
Sales Associate
Mosaic
08.2018 - 09.2018
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Worked alongside representatives to boost sales by enhancing product presentations and advertising collateral
- Educated customers on promotions to enhance sales
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Education
Bachelor of Arts: Honours Political Science -
Wilfrid Laurier University
High School Diploma: Graduated with Honours -
Philip Pocock Catholic Secondary School
06.2018
Skills
- Creative problem solving
- Strong communication skills
- Strong leadership skills
- Team player; works well with others
- Strong time management skills
- Organization skills
- Good listening skills
- Quick Learner
- Clean Driving Record
- Traffic laws knowledge
Accomplishments
- Honour roll student from grade 9 -12.
- Accomplished athlete, played baseball at an elite level. Member of Mississauga Majors and Royals from 2007 to 2018.
- High school level volleyball player since 2016.
Timeline
Customer Service Associate
CIBC
04.2022 - 12.2023
Customer Service Associate
BMO
09.2021 - 12.2021
Delivery Driver
DoorDash
12.2020 - 03.2023
Server
JOEY Sherway
05.2019 - 08.2020
Sales Associate
Mosaic
08.2018 - 09.2018
Bachelor of Arts: Honours Political Science -
Wilfrid Laurier University
High School Diploma: Graduated with Honours -
Philip Pocock Catholic Secondary School
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