Antonio Cruz
Sacramento
Summary
High-energy Store Manager with extensive experience in retail environments, dedicated to fostering a positive and productive workplace. Proven ability to establish and enforce consistent standards that enhance staff satisfaction while achieving performance targets. Dynamic relationship-builder known for an organized approach and sound judgment, committed to maximizing team efficiency and driving overall store success. Passionate about creating an engaging shopping experience that exceeds customer expectations.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Store Manager
Verizon
11.2023 - Current
- Developed strategies to maximize sales and profitability.
- Run the highest volume location in all of Northern and Southern California
- Teach teams to overcome objections and communicate with customer both in sales/escalations.
- Managed inventory control, cash control, and store opening and closing procedures.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Created presentations to evaluate and anticipate business performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
Leasing Manager
Greystar
04.2023 - 11.2023
- Conducted market research to identify potential tenants and rental rates.
- Assisted in the preparation of marketing materials for vacant units.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Auto Claim Adjuster
Progressive Auto Insurance
10.2022 - 03.2023
- Managed multiple cases simultaneously while meeting established deadlines.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Established relationships with attorneys, medical providers and other service providers who assist in the resolution of claims.
Store Manager
T-Mobile
01.2014 - 08.2022
- Trained new hires and developed promising assistant managers and senior managers.
- Conducted meetings for the district when the DM was out of the office. Creating a deck for PowerPoint presentations.
- Prepared monthly reports on sales figures, expenses, profits.
- Conducted weekly rally calls to align district and store teams for optimal sales performance.
- Was put on a team to reduce employee attrition.
- Led the West in speed to execution with new company initiatives.
Education
High School Diploma -
Berkeley High
Berkeley, CA 05.2001 - 11.2008
Some College (No Degree) - Computer Science
HarvardX
VirtualSkills
Sales strategy execution
Client relations management
Team development
Risk mitigation strategies
Leadership coaching
Product display optimization
Accomplishments
- #1 in the Pacific Northwest in Growth Phone activations (T-Mobile)
- Agent of Change award at Market level (T-Mobile)
- Recognized as most influential leader to a winning culture (T-Mobile)
- Top Performer for my store Q4 and Q1 (Verizon)
Certification
Business and Data Analysis
Timeline
Store Manager
Verizon
11.2023 - Current
Leasing Manager
Greystar
04.2023 - 11.2023
Auto Claim Adjuster
Progressive Auto Insurance
10.2022 - 03.2023
Store Manager
T-Mobile
01.2014 - 08.2022
High School Diploma -
Berkeley High
05.2001 - 11.2008
Some College (No Degree) - Computer Science
HarvardX
Education and Training
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