Goal-oriented manager with experience in Home Appliance industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to optimizing employee talent.
Overview
10
10
years of professional experience
Work History
Regional Sales Manager
Coast Appliances
09.2023 - Current
Negotiated contracts and agreements to secure favorable terms and conditions.
Managed all current locations in Ontario
Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
Implemented data-driven approaches to achieve higher sales outcomes and operational efficiency.
Fostered culture of accountability with regular performance reviews and feedback sessions.
Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
Store Manager - Toronto Location
Canadian Appliance Source
04.2021 - 09.2023
Coached employees in successful selling methods And Closing Pitches.
Supervised sales team of 8 people, stepping in to support employees and deliver smooth sales processes for clients.
Held weekly meetings with Sales associate's to identify techniques to overcome sales obstacles.
Organizing the Monthly schedule for the sales team.
Providing monthly feedback support to upper management of the stores condition as well as a monthly Health and Safety report.
Helping associates deal with after sales conversations to their customers/ stepping in to help resolve issues when needed.
Making sure as a store we hit monthly goals involving Total Sales Volume, Delivered Volume, Markup % and Warranty Attachment Ratio Per sale.
Store Manager - Markham Location
Canadian Appliance Source
02.2020 - 04.2021
Sales Associate
Canadian Appliance Source
01.2017 - 02.2020
Provided positive first impressions to welcome existing, new and potential customers.
Engaged with customers to effectively build rapport and lasting relationships.
Solved customer challenges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Completed orders and organized product deliveries to meet customer timetables.
Appliance Sales Specialist
Lowes Home Improvment
03.2015 - 01.2017
Maintained product knowledge to assist and educate customers on options available.
Greeted customers, helped locate merchandise and suggested suitable options.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Listened to customer needs and desires to identify and recommend optimal products.