Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Antonio Barcelo

Hollywood

Summary

Accomplished Service Manager and Driver with a proven track record at Gourmet Coffee, adept in customer service and time management. Spearheaded initiatives that resulted in a 97% customer satisfaction score, zero accidents, and significant business growth. Skilled in multitasking and critical thinking, ensuring timely and efficient delivery solutions.

Overview

14
14
years of professional experience

Work History

Driver

Neighbors Coffee/Quench
02.2019 - 08.2024
  • Performed 15-20 deliveries per day.
  • Recognized every year of tenure for 0 accidents.
  • Implemented and plans daily routes
  • Generated over $700K in new business and stablish customers' orders
  • Executed strategic deliveries 98% on time, increasing customer satisfaction

Service Manager

Gourmet Coffee
01.2017 - 01.2019
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Dispatching service technicians
  • Assisting planning for more efficient route and delivery
  • Responsible for maintenance including installation, inspections

Driver

Gourmet Coffee
12.2010 - 01.2019
  • Managed an average of 15-20 deliveries per day
  • Achieved customer service feedback score of 97% due to excellent communication skills and willingness to go the extra mile
  • Loaded and unloaded products at warehouse and customer locations using hand trucks, pallet jacks and forklifts

Education

High School Diploma -

Long Island High School
Long Island City, NY
08-1999

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Able to load and unload cargo 80-100lbs
  • Multitasking Customer Service
  • Critical thinking, Organized
  • Capable of basic mechanical work to make roadside repairs Teamwork

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Driver

Neighbors Coffee/Quench
02.2019 - 08.2024

Service Manager

Gourmet Coffee
01.2017 - 01.2019

Driver

Gourmet Coffee
12.2010 - 01.2019

High School Diploma -

Long Island High School

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Antonio Barcelo