Antonietta (Tonni) Setola
Sarnia,Canada
Summary
Very high attention to detail with a focus on accuracy with large volumes of informationstrong ability to work with numberstrong problem-solving skills with the ability to investigate and resolve issuesstrong communication and customer service skillsconflict resolutions skillshighly organizedvery strong time management and prioritization skills with many tasks and fluctuating workload levelsdemonstrated experience working independently and dependablyfriendly, helpful and patienta professional customer service telephone mannerwork well independently as well as in a teamself-motivated and takes ownership of workclean criminal record supported by Criminal Record Check
Overview
35
35
years of professional experience
1
1
Certification
Work History
Custodian/Janitor
St. Clair Catholic District School Board
Sarnia, Canada
04.2023 - Current
- Keeps building and property in clean and orderly condition
- Performed routine maintenance activities
- Performed heavy cleaning duties
- Sweeps, mops, scrubs, or vacuums floors
- Gathers and emptied trash
Residential Cleaner/Assistant Manager
Yours to Hire Cleaning Services
Sarnia, Canada
07.2021 - Current
- To provide a unique cleaning service by applying toxic-free cleaning agents that are environmentally friendly and utilizing modern cleaning equipment
- Maintaining the residential facility/ home Ect
- Sweeping, Mopping, and Vacuuming floors; taking out trash; cleaning windows; and shining, disinfecting, and wiping down the facility
- Oversaw employees when Manager was away
- Reviewed and assessed any complaints
- Bank Deposits
- Assisted in Hire Process
- Assisted in Invoices and Contacting Clients for Overdue Payments
Live-in Caregiver
Antonio Setola
Sarnia, Canada
05.2018 - 05.2021
- Sole Caregiver for Parent(Father) diagnosed with Dementia
- Advocate/Supporter for Antonio Setola
- Ensured all Care Providers(in his circle of care) provided the best care
- Assisted with all my fathers ADL's
- Booked all appointments and attended
Personal Support Worker
Integrity Care Services
Sarnia, Canada
01.2017 - 08.2018
- Assisted clients with daily living needs, including bathing and personal grooming,to maintain self-esteem and general wellness
- Ensured Safety
- Monitored fluid intake and output levels
- Took and recorded patients temperatures, pulse and blood pressure
- Provided behavioral/emotional support and supervision for those with Dementia and Alzheimers
Dietary Aide/ Housekeeping/Laundry
Vision Rest Home
Sarnia, Canada
08.2017 - 04.2018
- Exceptional communication skills
- Professional and mature
- Works well under pressure
- Educated patients about therapeutic nutrition, sanitation, food prep and presentation
- Completed all daily living tasks to enhance the quality of life of elderly patients
- Swept, mopped, and vacuumed floors in 20-30 rooms
- Stocked bathrooms with toilet paper, towels, and toiletries
- Folded laundry after washing and drying was complete
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents
Health Care Technician(End of Life Care)/Personal Support Worker
Victoria Order of Nurses (VON)
Sarnia, Canada
09.2016 - 01.2018
- Assisted clients with daily living needs, including bathing and personal grooming,to maintain self-esteem and general wellness
- Ensured Safety
- Monitored fluid intake and output levels
- Took and recorded patients temperatures, pulse and blood pressure
- Provided behavioral/emotional support and supervision for those with Dementia and Alzheimers
- Medication assistance under direction of DRN
Personal Support Worker (Co-Op)
V.O.N
Sarnia, Canada
12.2016 - 12.2016
- Maintained a clean, safe and well-organized patient environment
- Supervised daily activities and provided assistance when needed
- Assisted residents with bathing, dressing, feeding, lifting and transferring
- Ensured safety and well-being of patients
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
Personal Support Worker (Co-Op)
Lambton Meadowview Villa
Petrolia, Canada
11.2016 - 12.2016
- Maintained a clean, safe and well-organized patient environment
- Supervised daily activities and provided assistance when needed
- Assisted residents with bathing, dressing, feeding, lifting and transferring
- Ensured safety and well-being of patients
- Took and recorded patients' temperature, pulse and blood pressure
Live-in Caregiver
Elena Setola
Brigden, Canada
12.2015 - 08.2016
- Sole Caregiver of Parent (Mother) diagnosed with Lou Gehrig's Disease (ALS)
- Advocate/Supporter for Elena Setola
- Ensured all Care Providers(in his circle of care) provided the best care
- Assisted with all my fathers ADL's
- Booked all appointments and attended
Customer Care Specialist
Marriott Worldwide Reservations
Sarnia, Canada
01.2011 - 01.2015
- Addressed and resolved customer product complaints empathetically and professionally
- Managed customer calls effectively and efficiently in a complex, fast- paced and challenging call center environment
- Defused volatile customer situations calmly and courteously
- Acted professionally and patiently when addressing negative customer feedback
- Referred unresolved customer grievances to designated departments for further investigation
Import Analyst
Livingston International
Sarnia, Canada
01.2009 - 01.2013
- Preparing import-export documents following international trade rules and regulations
- Checking shipment goods, verifying shipping invoices and supporting papers
- Scheduling transport of shipments after approval from the customs
- Computing international fees for shipments and compiling route assignments
- Handled paperwork required for air, road, and sea transportation
- Filing paperwork
Stock Clerk
Value Village Thrift Store
Sarnia, Canada
02.2009 - 12.2009
- Constantly provided professional, friendly, and engaging service
- Provided friendly and attentive service
- Inventoried and restocked items throughout the day
- Received customer compliments for going above and beyond normal duties
- Assisted Co-workers whenever possible
- Completed all cleaning, stocking and organizing tasks in assigned sales area
Assistant Manager
Riverside Pizza Restaurant
Sarnia, Canada
04.1990 - 02.1993
- Making sure the restaurant runs smoothly
- Assisted in meeting monthly targets for the restaurant
- Recruit and train staff
- Deal with any enquiries and complaints and monitor customer service
- Serve customers as needed
- Put together the rotas and shifts
- Managing deliveries
- Bank Deposits
Education
Secondary School - Personal Support Worker
Lambton College
Sarnia, ON12.2015
High school diploma or GED -
Lambton College
Sarnia, ON12.2014
Skills
- CPR
- Direct Care
- Direct Support
- Meal Preparation
- Developmental Disabilities Experience
- Laundry
- Medication Administration
- Childcare
- Dementia Care
- Senior Care
- Alzheimer's Care
- Special Needs
- Home Care
- Cleaning Experience
- Memory Care
- Vital Signs
- Commercial Cleaning
- Cooking
- Hospice Care
- Kitchen Experience
- Lou Gehrig's Disease (ALS)
- Caregiving
- Residential Cleaning
- Experience with Children
- Administrative Experience
- Personal Assistant Experience
- Restaurant Experience
- Restaurant Management
- Microsoft Word
- Computer Skills
- Shipping and receiving professional
- Reliability and punctuality
- Excellent communication skills
- Floor polishing
- Trash removal
- Customer service
- Facilities maintenance
- Waste disposal
- Crew supervision
- Window cleaning
- Attention to detail
- Cleaning expertise
- Verbal and written collaboration
- Damage reporting
- Work independently
- Corrective maintenance
- Safe chemical disposal
- Timely paperwork completion
- Maintenance
- Problem-solving
- Floor scrubbers and polishers
- Routine Inspections
- Facilities repair
- Facility maintenance
- Basic repairs
- Yard maintenance
- Lawn mowing
- Skilled housekeeper
- Facility opening and closing
- Restroom cleaning
- Multitasking and organization
- Equipment cleaning
- Cleaning and sanitizing
- Maintenance knowledge
- Janitorial procedures
- Chemical handling
- Customer service-focused
- Time management
- Responsible and dependable
- Client communication
- Grounds security
- Floor maintenance
- Equipment inspection
- Job status updates
- Snow removal
- Plumbing repairs
- Building maintenance
- Health and safety compliance
- Waste and recycling management
- Hazardous chemicals handling
- Heavy lifting
- Floor cleaning and buffing
- Team collaboration
- Room setup and breakdown
- Leaf blowing
- Sanitation techniques
- Basic plumbing knowledge
- Equipment Repair
Certification
- Personal Support Worker, 12/15, Present
- First Aid & CPR Level C, 03/19, 02/27
Languages
Italian, Fluent
Timeline
Custodian/Janitor
St. Clair Catholic District School Board
04.2023 - Current
Residential Cleaner/Assistant Manager
Yours to Hire Cleaning Services
07.2021 - Current
Live-in Caregiver
Antonio Setola
05.2018 - 05.2021
Dietary Aide/ Housekeeping/Laundry
Vision Rest Home
08.2017 - 04.2018
Personal Support Worker
Integrity Care Services
01.2017 - 08.2018
Personal Support Worker (Co-Op)
V.O.N
12.2016 - 12.2016
Personal Support Worker (Co-Op)
Lambton Meadowview Villa
11.2016 - 12.2016
Health Care Technician(End of Life Care)/Personal Support Worker
Victoria Order of Nurses (VON)
09.2016 - 01.2018
Live-in Caregiver
Elena Setola
12.2015 - 08.2016
Customer Care Specialist
Marriott Worldwide Reservations
01.2011 - 01.2015
Stock Clerk
Value Village Thrift Store
02.2009 - 12.2009
Import Analyst
Livingston International
01.2009 - 01.2013
Assistant Manager
Riverside Pizza Restaurant
04.1990 - 02.1993
Secondary School - Personal Support Worker
Lambton College
High school diploma or GED -
Lambton College
Similar Profiles
ANTONIETTA (ANNA) DoddsANTONIETTA (ANNA) Dodds
Custodian/Janitor at St. Clair Catholic District School BoardCustodian/Janitor at St. Clair Catholic District School Board
Kendra MajorKendra Major
Casual Educational Secretary at St. Clair Catholic District School BoardCasual Educational Secretary at St. Clair Catholic District School Board
Kristina MurphyKristina Murphy
Teacher at St. Clair Catholic District School BoardTeacher at St. Clair Catholic District School Board
Randi-Lynn McLeodRandi-Lynn McLeod
Educational Assistant at St Clair Catholic District School BoardEducational Assistant at St Clair Catholic District School Board
Avery RobertsonAvery Robertson
Summer Student Coordinator at Aamjiwnaang First NationSummer Student Coordinator at Aamjiwnaang First Nation