ANTONIETTA (ANNA) Dodds
529 Roosevelt Dr,Ontario
Summary
Developed strong interpersonal and communication skills in healthcare environment, focusing on client care and dietary needs. Demonstrated expertise in following dietary guidelines and maintaining high standards of food safety and cleanliness. Looking to transition into new field where these skills and dedication to quality service can be utilized effectively.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Custodian/Janitor
St. Clair Catholic District School Board
01.2025 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Moved furniture for cleaning and set up for special events.
- Reported damages and hazardous conditions to management for further action.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
Residential Cleaner/Assistant Manager of Operations
Yours to Hire Services
01.2018 - 01.2025
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used time management and efficient cleaning methods to meet deadlines.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Upheld a professional image while working in clients'' homes, maintaining trustworthiness and discretion at all times.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Dietary Aide/ Housekeeping/Laundry
Vision Rest Home
08.2017 - 04.2024
- Served meals to residents in accordance with established schedules and dietary procedures.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Health Care Technician
Victoria Order of Nurses (VON)
09.2016 - 01.2018
- Assisted nurses and physicians in various procedures, ensuring proper protocols were followed for optimal patient outcomes.
- Prevented bedsores and enhanced mobility through regular repositioning, range-of-motion exercises, and skin assessments for at-risk patients.
- Kept up-to-date with the latest industry best practices by participating in relevant training sessions and continuing education opportunities.
- Increased patient comfort by promptly responding to call bells and addressing individual needs or concerns.
Customer Care Specialist
Marriott Worldwide Reservations
01.2011 - 01.2015
- Responded to customer needs through competent customer service and prompt problem-solving.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
Import Analyst
Livingston International
01.2009 - 01.2013
- Streamlined import processes by implementing efficient documentation and tracking systems.
- Increased transparency across the organization by developing clear reporting tools for management review.
- Contributed to the development of company-wide policies related to global trade compliance, ensuring consistent adherence across all departments.
- Reduced customs clearance time with proactive communication and thorough preparation of required documents.
- Managed a comprehensive database of all import transactions, ensuring accuracy and easy access to information when needed.
Stock Room Associate
Value Village Thrift Stores
02.2009 - 12.2009
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Managed timely and effective replacement of damaged or missing products.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
Education
PSW Certification/Diploma - Health Care Administration
Lambton College
Sarnia, ON12-2015
High School Diploma -
Alexander Mackenzie SS
Sarnia, ON06-1992
Skills
- Cleaning and sanitizing
- Kitchen organization
- Sanitation practices
- Allergen awareness
- Time management
- Problem-solving
- Specialized meal preparation
- Patient care coordination
- Vital signs monitoring
- Communication and interpersonal skills
- Detail-oriented
Languages
English
Native or Bilingual
Italian
Full Professional
Certification
- Certified PSW Certificate, Lambton College - 2015
- Certified Food Handlers Certificate, Lambton Health
- Certified CPR and First Aid, Red Cross
- Certified AED Level 2, Red Cross
Timeline
Custodian/Janitor
St. Clair Catholic District School Board
01.2025 - Current
Residential Cleaner/Assistant Manager of Operations
Yours to Hire Services
01.2018 - 01.2025
Dietary Aide/ Housekeeping/Laundry
Vision Rest Home
08.2017 - 04.2024
Health Care Technician
Victoria Order of Nurses (VON)
09.2016 - 01.2018
Customer Care Specialist
Marriott Worldwide Reservations
01.2011 - 01.2015
Stock Room Associate
Value Village Thrift Stores
02.2009 - 12.2009
Import Analyst
Livingston International
01.2009 - 01.2013
PSW Certification/Diploma - Health Care Administration
Lambton College
High School Diploma -
Alexander Mackenzie SS
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