Summary
Overview
Work History
Education
Skills
Timeline
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Antonietta D'Agostino

Toronto,ON

Summary

Offering years of combined experience in efficient Office/Cash Management. Highly skilled in engaging with the public. Accustomed to being the single point of contact across multiple communication channels, balancing high-volume inquiries, and ensuring all clients are acknowledged and served promptly. Highly proficient in both English and Italian; offering solid comprehension of cultural diversity. Results-focused professional with strengths in communication and collaboration. Enthusiastic and eager to contribute to team success.

Overview

11
11
years of professional experience

Work History

Shipping Clerk Administrator /Data Entry Clerk

Nutcracker Sweet Inc.
Toronto, ON
12.2021 - 12.2021
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Gathered data from multiple sources and programs.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Audited invoices for all key information
  • Reduced data errors by 99% by managing multi-step QA process.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Collated and consolidated documents for efficient processing of orders.

Receptionist

Flight Safety International
Toronto, ON
07.2019 - 12.2020


  • Performed general administrative tasks to support office/management staff.
  • Handled front-end reception support, processing clients for service and providing general information to the public on services, while providing support to the team.
  • Communicated and responded to telephone and in-person inquiries from staff, the public, and external agencies.
  • Drafted, edited and formatted simple correspondence, organized files.
  • Maintained filing and retrieval systems for records/documents.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Operated office and computer equipment, including a variety of software packages.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.

Receptionist

Regeneration Community Services
Toronto, ON
02.2011 - 12.2018
  • Provided inter-departmental clerical support to 20 company employees.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Bank Teller

RBC Royal Bank
Toronto, ON
2005 - 09.2010
  • Completed highly accurate, high volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted products or services to each customer to consistently ensure satisfaction.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Reconciled cash drawer and resolved discrepancies.

Education

High School Diploma -

Dante Alighieri Academy
Toronto, ON

Skills

  • Client focused
  • Administrative Support
  • Communication Skills
  • Interpersonal Skills
  • Organizational Skills
  • Detail-Oriented
  • Accurate Data Entry
  • Time Management
  • Problem-solving
  • Cash Management
  • Recordkeeping
  • Invoice Processing

Timeline

Shipping Clerk Administrator /Data Entry Clerk

Nutcracker Sweet Inc.
12.2021 - 12.2021

Receptionist

Flight Safety International
07.2019 - 12.2020

Receptionist

Regeneration Community Services
02.2011 - 12.2018

Bank Teller

RBC Royal Bank
2005 - 09.2010

High School Diploma -

Dante Alighieri Academy

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Antonietta D'Agostino