Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Antonietta Compagnone

Montreal,QC

Summary

Dynamic professional with extensive experience, excelling in executive support and project coordination. Proven track record in enhancing operational efficiency through process improvements and strong relationship building. Proficient in Microsoft Office, demonstrating exceptional organizational skills and confidentiality in managing sensitive information.

Knowledgeable in the airline industry, with background in managing office operations and supporting executive-level staff. Demonstrated organizational and communication skills while maintaining high level of confidentiality.

Known for collaborative leadership, adaptability, reliability and effectiveness in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Sr Administrative Assistant

Air Canada
01.2023 - 02.2024
  • Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
  • Arranged business travel details for senior executive.
  • Acted as backup for other employees by providing support and adapting to requirements of department.
  • Maintained personal schedule, professional calendar, and individual appointments for senior executive.
  • Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
  • Managed sensitive information with utmost discretion to maintain confidentiality at all times.
  • Expertly coordinated logistics for functions both within and outside of organization.
  • Enhanced team collaboration by organizing regular team-building activities that fostered camaraderie among staff members.
  • Assisted with special projects of varying degrees of complexity.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Process Improvement Manager - Human Resources

Air Canada
02.2022 - 02.2023
  • Enhanced process efficiency by identifying bottlenecks and implementing targeted improvements.
  • Monitored progress against established benchmarks, ensuring timely completion of process improvement initiatives.
  • Collaborated with cross-functional teams to develop and implement best practices for process improvement initiatives.
  • Implemented regular reviews of existing procedures, ensuring continued relevance in a rapidly evolving business environment.
  • Presented findings from process assessments to senior leadership, providing actionable insights for decision-making purposes.
  • Collaborated with IT department on integration of new software and tools, optimizing processes for enhanced efficiency and effectiveness.
  • Improved customer satisfaction rates, addressing pain points in service delivery processes.
  • Spearheaded efforts to create standardized work instructions, reducing errors and increasing consistency across similar tasks throughout the organization.
  • Trained staff on process improvement techniques, fostering a culture of continuous improvement within the organization.
  • Established effective communication channels between departments, enhancing collaboration on process improvement projects.
  • Promoted change through positive promotion, benefits demonstration and interactive approach.
  • Improved efficiency and effectiveness of performance and management of processes across departments.
  • Analyzed steps of activities to discern existence of business processes for formalization.
  • Streamlined workflows for increased productivity through thorough analysis and optimization of existing processes.

Human Resources Specialist

Air Canada
02.2020 - 02.2022
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
  • Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
  • Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
  • Promoted culture of continuous improvement, encouraging staff to share innovative ideas for organizational growth.
  • Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
  • Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
  • Advocated for employee wellness programs, contributing to healthier workplace.
  • Collaborated with managers to identify and address employee relations issues.
  • Administered employee benefits programs and assisted with open enrollment.
  • Monitored employee recognition programs.

Talent Acquisition Partner

Air Canada
04.2018 - 03.2020
  • Developed strong relationships with hiring managers, understanding their unique needs and providing tailored recruitment solutions.
  • Served as a trusted advisor to both candidates and hiring teams by providing guidance on role requirements, interviewing tips, and career development opportunities.
  • Established a robust talent pipeline through networking events, career fairs, and proactive outreach efforts.
  • Collaborated with internal stakeholders to align talent needs with organizational growth goals, ensuring a proactive approach to workforce planning.
  • Partnered with external search firms when needed to augment internal resources and secure hard-to-find talent quickly.
  • Promoted increased focus on internal talent mobility and emerging talent across organization.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Assisted with writing job postings and job descriptions for boards.
  • Trained hiring managers on best practices in interviewing and selection techniques, increasing overall effectiveness of recruitment efforts.
  • Managed full-cycle recruitment processes, from job posting creation to offer negotiation and acceptance.
  • Facilitated ongoing communication with candidates throughout the entire hiring process, ensuring transparency and professionalism at every touchpoint.
  • Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.

Online Corporate Program Manager

Air Canada
01.2014 - 04.2018
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Identified program obstacles and communicated possible impacts to team.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.

Administrative Assistant - Inflight Service

Air Canada
01.2009 - 01.2014
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Performed research to collect and record industry data.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Administrative Coordinator - Inflight Service

Air Canada
12.2006 - 01.2009
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
  • Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
  • Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
  • Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
  • Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
  • Improved employee onboarding process, resulting in shorter adjustment period for new hires.
  • Managed complex schedules for senior management to optimize their time and productivity.
  • Assisted in preparation of presentation materials, contributing to successful client meetings and proposals.
  • Oversaw budget tracking and expense reporting, ensuring projects stayed within financial constraints.
  • Organized and maintained digital and physical filing systems, improving document retrieval times.
  • Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
  • Coordinated large-scale events, ensuring smooth execution and positive attendee feedback.
  • Optimized travel arrangements for executives, resulting in cost savings and itinerary efficiencies.
  • Increased staff morale, planning team-building activities that fostered positive work environment.
  • Managed inventory of office supplies, ensuring essential items were always in stock.
  • Conducted research for special projects, providing valuable insights that informed decision-making.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Operations & Product Support Coordinator

Air Canada
04.2005 - 12.2006
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
  • Worked with other departmental staff to answer questions and resolve problems.
  • Improved client satisfaction by efficiently addressing and resolving support issues.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Onboard Reporting Coordinator

Air Canada
01.2003 - 04.2005
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Trained team members on OBR system.

Education

Certificate of Technical Studies - Tourism And Travel Management

John F Kennedy Business Center
Montreal, QC

Social Sciences

Dawson College
Montreal, QC

High School Diploma -

John F Kennedy High School
Montreal, QC

Skills

  • Proficient in Microsoft office

  • Executive support experience

  • Project coordination expertise

  • Expert time management

  • Confidentiality and discretion

  • Excellent interpersonal skills

  • Strong organizational skills

  • Relationship building

  • High-level multitasking

  • Human resources support

  • Executive support

Languages

English
Native or Bilingual
French
Full Professional
Italian
Limited Working

Timeline

Sr Administrative Assistant

Air Canada
01.2023 - 02.2024

Process Improvement Manager - Human Resources

Air Canada
02.2022 - 02.2023

Human Resources Specialist

Air Canada
02.2020 - 02.2022

Talent Acquisition Partner

Air Canada
04.2018 - 03.2020

Online Corporate Program Manager

Air Canada
01.2014 - 04.2018

Administrative Assistant - Inflight Service

Air Canada
01.2009 - 01.2014

Administrative Coordinator - Inflight Service

Air Canada
12.2006 - 01.2009

Operations & Product Support Coordinator

Air Canada
04.2005 - 12.2006

Onboard Reporting Coordinator

Air Canada
01.2003 - 04.2005

Certificate of Technical Studies - Tourism And Travel Management

John F Kennedy Business Center

Social Sciences

Dawson College

High School Diploma -

John F Kennedy High School

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Antonietta Compagnone