Antonicia Zammit
Woodstock,ON
Summary
Dynamic and bilingual professional with a proven track record in fast-paced environments, from food preparation at York University to customer service excellence at Gifts And Things Store. Skilled in food safety and team collaboration, I excel in roles requiring a positive attitude and a commitment to quality. Demonstrated ability to enhance customer loyalty through exceptional service and engagement.
Overview
13
13
years of professional experience
Work History
Food Preparation Worker
York University
05.2022 - 07.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Organized and re-stocked various stations and self-service items.
- Cleaned and maintained work areas, equipment and utensils.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Followed food safety practices and sanitation guidelines.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Followed recipe guidelines meticulously, ensuring a consistent flavor profile for signature dishes.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Supported kitchen team by being responsive and pitching in to complete tasks.
Custodian
Hatims Cleaning Services
04.2011 - 04.2022
- Maintained a well-organized cleaning set up, easy access to necessary tools.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Performed daily facility checklists for cleaning floors, wiping down entryways and collecting trash.
- Maintained clean and comfortable environments in Movie Theatre facilities and multiple cinema chains throughout Mississauga.
- Kept building spaces premises clean inside and outside.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Customer Service Representative
Gifts And Things Store
01.2011 - 01.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Education
Certificate - Food Handling
Liaison College
Brampton, ON2017
Graduate Certificate - Highschool
Monsignor Fraser
Toronto, ON2016
Skills
- Food handling safety
- Knife skills
- Prep station maintenance
- Team contribution
- Team collaboration
- Self-Motivate
- Willing to learn the required skills and advancement
- Positive attitude and friendly personality
- Fluent in French and English
- Community engagement such as various workshops, Lgbtq dialog to raise awareness of key social justice issue, and helped supervise a youth program at the Art City Event
References
Reference upon request
Timeline
Food Preparation Worker
York University
05.2022 - 07.2023
Custodian
Hatims Cleaning Services
04.2011 - 04.2022
Customer Service Representative
Gifts And Things Store
01.2011 - 01.2013
Certificate - Food Handling
Liaison College
Graduate Certificate - Highschool
Monsignor Fraser
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