Antonicia Zammit
Woodstock,ON
Summary
Dynamic and bilingual professional with a proven track record in fast-paced environments, from food preparation at York University to customer service excellence at Gifts And Things Store. Skilled in food safety and team collaboration, I excel in roles requiring a positive attitude and a commitment to quality. Demonstrated ability to enhance customer loyalty through exceptional service and engagement.
Overview
13
13
years of professional experience
Work History
Food Preparation Worker
York University
Toronto, ON
05.2022 - 07.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Organized and re-stocked various stations and self-service items.
- Cleaned and maintained work areas, equipment and utensils.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Followed food safety practices and sanitation guidelines.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Followed recipe guidelines meticulously, ensuring a consistent flavor profile for signature dishes.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Supported kitchen team by being responsive and pitching in to complete tasks.
Custodian
Hatims Cleaning Services
Barrie, ON
04.2011 - 04.2022
- Maintained a well-organized cleaning set up, easy access to necessary tools.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Performed daily facility checklists for cleaning floors, wiping down entryways and collecting trash.
- Maintained clean and comfortable environments in Movie Theatre facilities and multiple cinema chains throughout Mississauga.
- Kept building spaces premises clean inside and outside.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Customer Service Representative
Gifts And Things Store
Toronto, ON
01.2011 - 01.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Education
Certificate - Food Handling
Liaison College
Brampton, ON2017
Graduate Certificate - Highschool
Monsignor Fraser
Toronto, ON2016
Skills
- Food handling safety
- Knife skills
- Prep station maintenance
- Team contribution
- Team collaboration
- Self-Motivate
- Willing to learn the required skills and advancement
- Positive attitude and friendly personality
- Fluent in French and English
- Community engagement such as various workshops, Lgbtq dialog to raise awareness of key social justice issue, and helped supervise a youth program at the Art City Event
References
Reference upon request
Timeline
Food Preparation Worker
York University
05.2022 - 07.2023
Custodian
Hatims Cleaning Services
04.2011 - 04.2022
Customer Service Representative
Gifts And Things Store
01.2011 - 01.2013
Certificate - Food Handling
Liaison College
Graduate Certificate - Highschool
Monsignor Fraser