Antonia Sierra Salazar
Oceanside
Summary
Accomplished in elevating guest experiences, I leveraged leadership and exceptional communication skills at Hyatt Corporation to enhance staff performance and guest satisfaction. Fluent in English and Spanish.My proactive approach and problem-solving abilities significantly contributed to creating memorable stays and improving service delivery.
Overview
10
10
years of professional experience
Work History
Housekeeping Coordinator
Hyatt Corporation
10.2022 - Current
- Assign housekeeping staff for both properties their daily boards and daily tasks.
- Direct housekeeping staff throughout the day to ensure efficient operations.
- Collaborated with other departments to resolve guest issues promptly, fostering a seamless service experience for guests.
- Communicate effectively with guests to address and resolve their concerns.
- Promoted a positive workplace culture, contributing to improved staff engagement and performance.
Front Desk Host
Hyatt Corporation
05.2021 - 10.2022
- Helped Facilitate the opening of a new hotel, ensuring smooth operational setup.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Collaborated with housekeeping staff to ensure clean and welcoming rooms upon guest arrival.
- Resolved guest concerns promptly, leading to increased positive feedback.
- Anticipated guest needs proactively, offering assistance before being asked to ensure exceptional hospitality experiences.
- Provided knowledgeable recommendations on local attractions and dining options, enhancing guests'' stays with tailored suggestions.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Guest Experience Host/Supervisor
Grand Pacific Palisades Resort & Hotel
06.2016 - 04.2021
- Delivered outstanding timeshare and hotel services to ensure a memorable guest experience.
- Cross-trained in various roles including Rooms Controller, Concierge and Manager on duty, to ensure seamless operations and provide comprehensive support.
- Trained new employees on front desk operations , ensuring they were well-prepared for their roles and responsibilities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Streamlined room assignment processes for improved operational efficiency and guest experience.
Front Desk Receptionist
The Oceanside Marina Suites
06.2015 - 06.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
High School Diploma -
El Camino Highschool
Oceanside, CA06-2015
Skills
- Exceptional Customer service
- Fluent in both English and Spanish
- Leadership qualities
- Exceptional communication
- Problem-solving skills
- Team building proficiency
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Coordinator
Hyatt Corporation
10.2022 - Current
Front Desk Host
Hyatt Corporation
05.2021 - 10.2022
Guest Experience Host/Supervisor
Grand Pacific Palisades Resort & Hotel
06.2016 - 04.2021
Front Desk Receptionist
The Oceanside Marina Suites
06.2015 - 06.2016
High School Diploma -
El Camino Highschool
Similar Profiles
Diana YounghanseDiana Younghanse
Loyalty Specialist at Hyatt CorporationLoyalty Specialist at Hyatt Corporation
Eudedys Exposito-PazEudedys Exposito-Paz
Corporate Opening and Transitions Manager Global at Hyatt CorporationCorporate Opening and Transitions Manager Global at Hyatt Corporation
Claudia SaladoClaudia Salado
Restaurant Hostess at Hyatt CorporationRestaurant Hostess at Hyatt Corporation
Nacir WyattNacir Wyatt
Director of Hotel Operations at Hyatt CorporationDirector of Hotel Operations at Hyatt Corporation
Fidel ManjarrezFidel Manjarrez
Structural Tig Welder at Walashek Industrial & Marine IncStructural Tig Welder at Walashek Industrial & Marine Inc