Antonia Ramirez
Norco
Summary
Accomplished General Manager with expertise in restaurant operations and front desk management. Managed front desk operations for import/export services, facilitating effective communication and resolving issues promptly. Leveraged strong collaboration skills to enhance customer experiences and coordinate staff efficiently during peak periods.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Envios El Fortin
Fullerton
06.2020 - Current
- Oversaw front desk operations for import/export services between U.S. and Mexico, ensuring smooth transactions and client satisfaction
- Communicated with clients in both English and Spanish via phone and in person
- Coordinated delivery logistics, facilitating accurate information transfer between parties to enhance operational efficiency
- Delivered customer support and resolved issues promptly, maintaining high standards of service and client relations
- Maintained organization of records, scheduling, and shipment documentation
General Manager
Restaurant El Fortin
Fullerton
01.2018 - Current
- Managed daily operations, ensuring smooth restaurant functionality and exceptional customer service.
- Supervised and trained staff, ensuring quality service and efficiency
- Coordinated scheduling to optimize staff coverage during peak dining hours.
- Handled scheduling, inventory, and administrative paperwork
- Maintained professionalism, organization, and problem-solving under pressure
- Communicated with diverse customers, including Spanish-speaking clients
Education
Bachelor of Science - Nursing
Stanbridge University
Riverside, CA08-2028
40-Hour Medical Interpreter Training - Medical Interpreting
Cross Cultural Health Care Program
Seattle, WA03-2026
Skills
Front desk operations
- Customer service
- Record keeping
- Time management
- Problem resolution
- Effective communication
- Team collaboration
- Cultural competency
- Fluent English
- Fluent in Spanish
- Medical interpreting
Languages
Spanish
Professional
Certification
- 40 hours of Professional Medical Interpreter Training
- Certification Commission for Healthcare Interpreters (CCHI) - In progress
Timeline
Front Desk Manager
Envios El Fortin
06.2020 - Current
General Manager
Restaurant El Fortin
01.2018 - Current
Bachelor of Science - Nursing
Stanbridge University
40-Hour Medical Interpreter Training - Medical Interpreting
Cross Cultural Health Care Program