Antonia Ramires
Los Angeles
Summary
Operations Manager with extensive experience in directing operations staff, providing training and support to achieve company objectives. Demonstrated ability to monitor and enhance operational efficiency, team performance, and customer service through the development and implementation of effective procedures. Skilled in managing staffing needs, including recruitment, onboarding, and performance evaluation, while ensuring adherence to quality standards. Proficient in addressing customer complaints and maintaining organized service environments to promote satisfaction.
Overview
20
20
years of professional experience
Work History
Operations Manager
Hollenbeck Palms
Los Angeles
06.2023 - Current
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Developed and implemented operational procedures to ensure quality standards are met.
Dining Room Manager
Hollenbeck Palms
Los Angeles
05.2005 - 06.2023
- Provided guidance and direction to team members regarding proper procedures for serving guests.
- Resolved customer complaints in a professional manner.
- Ensured that all dining areas were well maintained and organized.
Skills
- Operational efficiency
- Staff recruitment
- Team performance
- Customer service
- Performance evaluation
- Time management
- FLUENT IN English and Spanish
Timeline
Operations Manager
Hollenbeck Palms
06.2023 - Current
Dining Room Manager
Hollenbeck Palms
05.2005 - 06.2023