Antonia Stephane Pinnock
Oshawa,ON
Summary
Organized and proactive professional seeking a Program Coordinator role to leverage strong skills in planning, scheduling, and executing diverse programs. Dedicated to creating engaging arts, music, and cultural activities, with a focus on enhancing community involvement and delivering high-quality participant experiences at recreational and cultural facilities.
Overview
20
20
years of professional experience
Work History
Direct Support Professional
Reena
Vaughan, Ontario
04.2016 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Accompanied or transported clients to appointments, errands and social activities.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Built strong and trusting rapport with clients and loved ones.
- Drove clients to doctors' appointments and social outings.
- Recorded client status progress and challenges in logbooks and reports.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Contributed to case reviews of client status and progress.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Manager / Staff Trainer
On The Beach Caribbean Restaurant
Pickering, Canada
01.2009 - 07.2017
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Reader/Scribe
Seneca College
Scarborough, Canada
01.2013 - 01.2016
- Read out tests and exams aloud for students with disabilities.
- Helped defuse situations where students were having anxiety before and after tests.
- Wrote out exam and test answers as they have been dictated by the student.
- Signed in with students to ensure they had a room that met their special accommodations.
- Signed out with the student to ensure that the test or exam was not compromised.
- Created schedules to organize students' times of tests, exams, and assignments.
- Assisted students, teachers, and staff members from diverse social and cultural backgrounds.
Sports Advisor
National Sports
Pickering, Canada
01.2013 - 01.2014
- Ensured overall profitability, performed operations, asset and inventory management
- Coordinated with Maintenance, Asset Management, Sales and Marketing to ensure sales target were met
- Applied my clothing knowledge and team sport knowledge to help customers make informed decisions about everything they need, and need to know, in order to maximize the enjoyment of their sport of choice
- Provided a great shopping experience for our customers, taking pride in the store appearance, ensuring price scan accuracy and that loss prevention policies are followed
- Used my knowledge of medical terminology to determine what sporting equipment would help alleviate stress and sports injuries
Coordinator and Mentor
Revivaltime Tabernacle
Pickering, Canada
01.2005 - 01.2013
- Created and hosted workshops, community events, and topics for group discussion.
- Met once a week with youth members to discuss and promote academic success and social development.
- Scheduled activities, events, and promoted Christian fellowship.
- Mentored and counseled people on a one-to-one basis.
- Scheduled staff meetings, community meetings, youth meetings, and council meetings.
- Maintained calendars of upcoming events, meetings and deadlines.
- Facilitated group activities for mentors and mentees to build relationships and foster collaboration.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Shared school or college experiences and gave advice on campus life, classes and professors and teachers.
- Acted as a role model, demonstrating professionalism, ethical behavior, and a positive attitude in all interactions.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Established contacts with employers to create internship and employment opportunities for students.
Administrative / Sales Assistant
Excel Hair Studio
Scarborough, Canada
01.2007 - 01.2011
- Maintained contacts, contracts, websites, and sales coordination by emailing and calling clients on a weekly basis.
- Met, greeted, and welcomed customers, which resulted in client repertoire and retention.
- Assisted new employees, as well as old ones in some cases, with the provision of ID badges, timesheets, photocopying, sending fax messages, posting notices, and mail distribution.
- Took incoming telephone calls, dealt with calls promptly in a professional manner, and redirected appropriate calls to other individuals within and outside the establishment.
- Performed general administrative duties, including photocopying, invoicing, collecting cash and other forms of payment from customers if necessary, filing, booking, and organizing board meetings, and ordering stationery. Also dispatched and accepted mail and courier services.
- Maintained inventory of salon hair products and office supplies.
- Provided administrative support to the Sales Manager, including scheduling appointments, preparing reports, and handling correspondence.
- Prepared presentations using Microsoft Office Suite applications such as PowerPoint, Excel, Word.
- Managed incoming calls from potential customers or existing clients inquiring about products or services offered by the company.
- Compiled data on customer preferences and feedback to identify potential markets and factors affecting product demand.
- Developed promotional materials such as brochures, flyers, catalogs.
- Generated weekly sales activity reports for review by senior management.
- Tracked, reconciled and submitted monthly expense and credit card statements.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Personal Support Worker
Bay Ridges Long Term Care
Pickering, Canada
01.2005 - 01.2009
- Maintained the resident’s living area and assisted with laundry duty
- Planned and prepared meals, including special diets, and feed residents
- Provided elderly and convalescent clients with companionship and personal care in residents home
- Took residents to the washroom anytime they requested
- Assisted nurses with feeding 55 patients at breakfast, lunch, dinner and snack time
- Helped over 34 residents put on their clothes before and after bed time or anytime they needed to change
- Helped residents in and out of bed at any given occasion
Education
Bachelor Degree - Human Rights and Equity Studies
York University
Toronto, ON10.2024
Police Foundations
Trios Collage
Toronto, ON02-2022
Skills
- 6 years’ experience in the customer service industry / Communication industry
- Thrives in environments requiring ability to effectively prioritize and multi-task multiple concurrent projects
- Exceptional time management skills, pays attention to detail to complete tasks at hand
- Strong communication and interpersonal skills
- Exceptional conflict resolution,problem solving ,logic & reasoning skills and negation skills
- Adaptability and flexibility
- Proficient Task Prioritization
- Cross-functional collaboration and teamwork
- Strong work ethic and reliability
- Research and information gathering skills
- Emotional intelligence and interpersonal skills
- Cultural competency and diversity awareness
- Document Management
- Order Processing
- Paperwork submission
- Comprehensive Research Abilities
- Strong Organizational Competencey
- Report Writing
- Word Processing
- Proofreading
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Direct Support Professional
Reena
04.2016 - Current
Reader/Scribe
Seneca College
01.2013 - 01.2016
Sports Advisor
National Sports
01.2013 - 01.2014
Manager / Staff Trainer
On The Beach Caribbean Restaurant
01.2009 - 07.2017
Administrative / Sales Assistant
Excel Hair Studio
01.2007 - 01.2011
Coordinator and Mentor
Revivaltime Tabernacle
01.2005 - 01.2013
Personal Support Worker
Bay Ridges Long Term Care
01.2005 - 01.2009
Bachelor Degree - Human Rights and Equity Studies
York University
Police Foundations
Trios Collage
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