Antonia Maldonado
Inglewood
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
22
22
years of professional experience
Work History
Receptionist
Toyota of Downtown LA
01.2017 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Business Development Center Representative
Toyota of Downtown LA
01.2014 - 12.2016
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Surpassed personal sales targets consistently by cultivating rapport with clients and understanding their unique requirements intimately.
- Maintained detailed records of client interactions within CRM systems, ensuring accurate information was readily available for future reference.
- Strengthened client relationships through regular follow-up and communication, ensuring long-term retention and loyalty.
- Received and managed sales calls
- Provide vehicle information to customers and offer refinancing or buyer program options
Customer Service Sales Representative
Marshalls
01.2012 - 01.2014
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Packaging Clerk
Perfecto Stafing
04.2011 - 08.2011
- Packaging cosmetics and beauty supplies
- Assembling make up in cases and packaging orders for shipping department
Medical Assistant
Southern California Medical Group
01.2003 - 02.2004
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Medical Assistant
Bryan College
Los Angeles, CA05-2002
High School Diploma -
Hawthorne High School
Hawthorne, CA06-2001
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Multi-line telephone operation
- Clerical support
- Supply management
- Positive and professional
- Customer service
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist
Toyota of Downtown LA
01.2017 - 08.2024
Business Development Center Representative
Toyota of Downtown LA
01.2014 - 12.2016
Customer Service Sales Representative
Marshalls
01.2012 - 01.2014
Packaging Clerk
Perfecto Stafing
04.2011 - 08.2011
Medical Assistant
Southern California Medical Group
01.2003 - 02.2004
Medical Assistant
Bryan College
High School Diploma -
Hawthorne High School
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