Antonia Guarderas
Yucaipa
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring customer satisfaction. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Hurley
Cabazon, CA
06.2025 - Current
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on customer service standards and operational best practices.
- Analyzed sales data to identify trends and improve inventory management processes.
- Developed employee schedules, optimizing team efficiency and coverage during peak hours.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Guest Service Associate
European Wax Center
Redlands, CA
06.2024 - 03.2025
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted visitors entering establishment.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Opperations Manager
Flotus frenchies LLC
Yucaipa, CA
06.2021 - 06.2024
- Prepared food to meet needs of animals under care with appropriate meals.
- Administered medications and vaccinations as prescribed by veterinarians.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
- Taught animals sit, stay and other basic commands.
- Monitored animal health by observing behaviors and physical conditions, administering medications as prescribed by veterinarians, and alerting veterinary staff of any changes or concerns.
- Groomed animals including brushing fur, trimming nails, cleaning ears, bathing and shampooing coats.
- Managed inventory of food supplies, bedding materials, toys, medication supplies.
- Performed administrative tasks such as filing paperwork related to animal intake and outtake activities.
- Coordinated with veterinarians for animal health care needs such as vaccinations, spay and neuter surgeries, and other treatments.
- Maintained records for all animals housed at the facility including medical histories, food intake, grooming schedules, and medications administered.
Medical Appointment Clerk
Beaver Medical Group
Banning, CA
12.2020 - 05.2021
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
- Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
- Assisted patients in navigating healthcare services by providing information on available medical procedures and specialists.
- Followed up with patients and confirmed appointments.
- Routed calls and correspondence to appropriate medical staff.
- Managed waiting lists for appointments, ensuring urgent cases were prioritized.
- Assisted with filing paperwork into appropriate patient files in accordance with HIPAA regulations.
- Answered multi-line phone system in a timely fashion and directed calls appropriately.
- Filed appointment documents and organized clerical supplies.
Skills
- Assisted customers with purchases to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication and fostered connection between customers and service teams
- Oversaw point of sale operations to ensure efficient transaction processing
- Oversaw comprehensive schedule management to optimize resource allocation
- Assisted in developing effective sales strategies to enhance customer engagement Supported team members in executing sales initiatives to meet targets Contributed to the analysis of market trends to identify opportunities for growth
- Execute cash handling procedures with precision and accuracy
- Demonstrates meticulous attention to detail in all tasks and projects
- comprehensive administrative skills
- basic American Sign Language skills
Timeline
Assistant Manager
Hurley
06.2025 - Current
Guest Service Associate
European Wax Center
06.2024 - 03.2025
Opperations Manager
Flotus frenchies LLC
06.2021 - 06.2024
Medical Appointment Clerk
Beaver Medical Group
12.2020 - 05.2021