Antonia Grujic
Etobicoke,ON
Summary
Store manager with multiple years of experience in customer service, leadership, and store operations. Proven track record of optimizing store performance, fostering a positive working culture, ensuring customer satisfaction, and maintaining high standards. Recognized for being resilient, having a strong work ethic, adaptability, and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Server + Practicing Bartender
Industria Pizzeria + Bar
Mississauga, Canada
10.2024 - Current
- Consitantly provided excellent and personalized customer service by anticipating needs, responding promptly to requests, and striving to create genuine connections with guests.
- Recognized by management for providing exceptional customer service.
- A team player in assisting with additional side duties and training of new staff members when needed.
- Currently, I am working on my bartending skills by completing my own drink tickets and supporting work events.
Store Manager
Starbucks
Mississauga, Canada
07.2024 - Current
- Monitored store performance and analyzed results, providing regular reports to upper management, and adapting store plans and goals.
- The store is recognized for excellent customer service results, by leading district customer service reports.
- Ensures a great working culture and environment for staff by checking in on partners, and focusing on their development.
- Consistently evaluate store readiness, coach others for standards, and ensure customer satisfaction on a daily basis.
Shift Supervisor
Starbucks
Mississauga, Canada
05.2019 - 05.2023
- Proficient in completing daily tasks, coaching others for excellence, and maintaining a clean and positive working environment.
- Utilized problem solving skills to ensure customer satisfaction.
- Ensured partners were on-task and delivering standards, while encouraging individual growth and proficiency.
Education
Bachelor of Arts (B.A.) -
University of Toronto
Mississauga12.2022
Skills
- Exceptional Customer Service
- Interpersonal Leadership
- Strong Communication Skills
- Fast and Efficient Learner
- Proficient Time Management
- Results Driven
Timeline
Server + Practicing Bartender
Industria Pizzeria + Bar
10.2024 - Current
Store Manager
Starbucks
07.2024 - Current
Shift Supervisor
Starbucks
05.2019 - 05.2023
Bachelor of Arts (B.A.) -
University of Toronto