Antonia Deeney
Kimberley
Summary
Dynamic and compassionate professional with a proven track record at The Sullivan Pub, where I enhanced team productivity and customer service rankings. Skilled in staff training (hard skill) and nurturing relationships (soft skill), I excel in environments requiring problem-solving and caring interactions. Achieved lasting connections and improved service outcomes without relying on numerical metrics.
Overview
13
13
years of professional experience
Work History
Bar Manager
The Sullivan Pub
07.2012 - Current
- Enhanced team productivity through effective scheduling and task delegation.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Improved customer service rankings by resolving issues quickly and accurately.
Patient Ambassador
Kimberley Special Care Home
01.2023 - 08.2023
- Port residents to dining hall for breakfast, lunch and dinner
- Deliver food to residents
- Spend quality time with residents
- Greet visitors and go through COVID screening policy
- Provide help to care aids when needed
Nanny
AuPair World
09.2011 - 07.2012
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Engaged with children on age-appropriate level.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Education
General Studies
Lethbridge College
Lethbridge, None05.2011
High School
Selkirk Secondary School
Kimberley, BC06.2010
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Compassionate
- Caring
- Eager to learn
Timeline
Patient Ambassador
Kimberley Special Care Home
01.2023 - 08.2023
Bar Manager
The Sullivan Pub
07.2012 - Current
Nanny
AuPair World
09.2011 - 07.2012
General Studies
Lethbridge College
High School
Selkirk Secondary School
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