Job Search Status
Open to workDesired start date: Immediately
Open To Work
Antonia Bogdan
Saskatoon,Saskatchewan
Work Preference
Summary
Proven track record in delivering exceptional service in fast-paced environments. Experienced in key holder and closing duties, demonstrating strong leadership and organizational skills. Adept at handling high-pressure situations with poise and efficiency. Experienced with member engagement and service optimization. Utilizes effective communication to address and resolve member concerns. Track record of enhancing member satisfaction through proactive problem-solving. Eager to contribute skills and enthusiasm to a dynamic team, consistently exceeding customer expectations.
Overview
8
8
years of professional experience
Work History
Member Experience Representative
Saskatchewan Blue Cross
Saskatoon, SK
11.2025 - 04.2026
- Enhanced member engagement through personalized communication and support strategies.
- Streamlined onboarding processes to improve member satisfaction and retention rates.
- Led initiatives to identify and resolve member concerns, increasing service efficiency.
- Collaborated with cross-functional teams to implement solutions addressing member needs effectively.
- Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
- Resolved inquiries and complaints efficiently, ensuring prompt service delivery.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Customer Service Representative
Visions Electronics
Saskatoon, SK
11.2023 - 10.2025
- Completing reports using Excel
- Ordering products needed for the store
- Assisting with inventory/entering stock
- Day to day office procedures
- Banking, sending documents to head office for employees
- Filing, updating client base
- Fixing errors of financing/customer info
- Sending invoices due for payment
- Assisted customers with purchases and efficiently processed refunds, consistently ensuring customer satisfaction.
- Responded to telephone inquiries, demonstrating strong communication skills and providing helpful information.
- Utilized the company's internal POS system to process transactions seamlessly and minimize errors.
- Cultivated a welcoming environment by leveraging exceptional people skills and attention to detail.
- Managed communication regarding employee errors with ease and proficiency
Server
Penrose YXE
Saskatoon, SK
03.2023 - 12.2023
- Proficiently navigated the Touch Bistro system, ensuring accurate order processing and enhancing overall efficiency.
- Demonstrated exceptional time management and prioritization skills in a high-intensity environment, consistently meeting service demands.
- Displayed strong people skills, fostering positive interactions with customers and contributing to a welcoming atmosphere.
- Exercised responsibility in serving alcohol, including upselling bottle service, showcasing a commitment to promoting a profitable and enjoyable experience for patrons.
- Cultivated an upbeat environment through engaging customer interactions, contributing to a positive and lively dining atmosphere.
- Managed opening and closing duties, displaying a sense of responsibility and dedication to the operational success of the establishment.
Server
Pink Cadillac's
Saskatoon, SK
06.2021 - 08.2023
- Demonstrated effective time management in a high-pressure environment, efficiently handling various tasks to meet service demands.
- Supervised serving staff, ensuring that responsibilities were carried out accurately and in accordance with established standards.
- Managed cash-out procedures, maintaining precision in financial transactions and upholding fiscal integrity.
- Verified that food was prepared and presented according to quality standards, ensuring customer satisfaction.
- Executed closing and keyholder duties, showcasing responsibility and commitment to the smooth functioning of daily operations.
Education
Serve It Right - Certificates
Saskatoon, SK06.2021
High School - undefined
Holy Cross/Centennial Collegiate
Saskatoon, SK06.2019
Skills
Exceptional communication
Call center/Insurance experience
Complaint handling
Problem-solving skills
Attention to detail
Recordkeeping and file management
Strong work ethic
Guest engagement
Cash handling
Exceptional customer service
Languages
English
Native or Bilingual
Timeline
Member Experience Representative
Saskatchewan Blue Cross
11.2025 - 04.2026
Customer Service Representative
Visions Electronics
11.2023 - 10.2025
Server
Penrose YXE
03.2023 - 12.2023
Server
Pink Cadillac's
06.2021 - 08.2023
Serve It Right - Certificates
High School - undefined
Holy Cross/Centennial Collegiate