Antonette White
Elk Grove
Summary
Motivated, performance-focused, and goal-driven with 35+ years of experience in providing administrative support and outstanding staff service. Creative planner and problem solver, with the ability to easily adapt to changes, work independently, and exceed expectations. Articulate communicator, able to establish and maintain good working relationships with a range of different people. Highly capable of prioritizing multiple tasks and meet tight deadlines without compromising its quality.
Overview
25
25
years of professional experience
Work History
Parts Associate
Carmax
01.2017 - 08.2024
- Built and maintained relationships with vendors and suppliers
- Performed daily cycle counts of parts inventory to ensure accuracy of records
- Regularly updated internal databases such as supplier contact information
- Looked up parts for customers and technicians, informing of price and shipping dates
- Received and filled telephone orders for parts
- Maintained and clean work and inventory areas
- Filled customer orders from stock and place orders when requested items are out of stock
- Called and processed credits from vendors
- Received and returned parts from vendors
- Trained new employees
- Pulled and allocated parts
- Called vendors and ordered parts for technicians
Operator
Carmax
03.2015 - 01.2017
- Answer basic service department questions, schedule service appointments, route customer calls
- Assist customer advisors
- Complete reminder calls for customers scheduled for an appointment
- Contacted customers once special ordered parts have arrived to schedule an appointment
- Contact customers with repair requests to schedule appointments
- File repair orders and all supporting documentation daily
- Audit all sublet invoices to ensure they are processed and resolved per Carmax guidelines
- Ensure the loaner log and dealer tags are always in compliance with audit requirements
- Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction
- Process vendor invoices for payment
- Coordinate appointments with our vendors
- Processed customer payments
- Assign and unassign the cashier drawer
Service Administrator
A-Z Bus Sales
01.2013 - 02.2015
- Dispatch tech calls and drivers
- Check in new busses and retail vehicles
- Obtain approvals for work orders
- Process PO's and sublets
- Create work orders and check for warranties
- Process credit payments for cash customers
- Communicate with customers to keep them updated on the status of their vehicle and note it on the smart sheet
- Upload all warranty pictures taken by the techs and organize them in the shared drive by the body # and customer name
- Handle all the bus deliveries, pick-ups, and swaps to make sure they have all their paperwork i.e.: temporary registrations, maps, contact name, contact number, delivery forms and etc
- Process driver gas receipts
- Post driver time to work orders
- Schedule appointments
- Open and close work orders
Customer Service Representative
Delta Dental of California
02.2000 - 12.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Addressed customer account discrepancies and concerns.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Dental Assistant
Western Career College
Sacramento, CA07-1992
Skills
- Workplace safety
- Verbal and written communication
- Training and coaching
- Proficient in [software]
- Customer service
- Email communication
- Coordinating paperwork
- Inventory auditing
- Teamwork and collaboration
- Multitasking
- Attention to detail
- Time management
- Organizational skills
- Excellent communication
- Reliability
- Customer interaction
- Self motivation
- Cash handling
- Professionalism
- Active listening
- Decision-making
- Adaptability
- Payment processing
Timeline
Parts Associate
Carmax
01.2017 - 08.2024
Operator
Carmax
03.2015 - 01.2017
Service Administrator
A-Z Bus Sales
01.2013 - 02.2015
Customer Service Representative
Delta Dental of California
02.2000 - 12.2012
No Degree - Dental Assistant
Western Career College
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