Hi, I’m
ANTONETTE SCOTT
Pickering,ON
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
8
years of professional experience
1
year of post-secondary education
Work History
Thickson Square DentalWhitby, ON
DENTAL RECEPTIONIST
07.2018 - 11.2020
Job overview
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
- Conducted communications and transactions with patients and visitors to foster positive experience.
Bun King BakeryAjax, ON
SERVICE DELI CLERK
12.2014 - 05.2018
Job overview
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Managed 50 customer calls per day
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Greeted customers at counter to fulfill requests and answer questions.
Validity Research IncToronto, ON
CALL CENTER REPRESENTATIVE
10.2015 - 09.2017
Job overview
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Processed customer order, quote and return transactions and offered additional products and services.
- Generated new and repeat sales by offering timely product, service and technical information.
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
- Maintained organized and secure customer files to facilitate customer support and follow-up.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Education
Durham CollegeOshawa, ON
from Dental Reception And Adminstration
09.2016 - 09.2017
Skills
Insurance billing
Problem-Solving
Teamwork and Collaboration
Understanding of confidentiality laws
Excellent multitasking capability
Self-Motivated
Critical Thinking
Timeline
DENTAL RECEPTIONIST
Thickson Square Dental
07.2018 - 11.2020
Durham College
from Dental Reception And Adminstration
09.2016 - 09.2017
CALL CENTER REPRESENTATIVE
Validity Research Inc
10.2015 - 09.2017
SERVICE DELI CLERK
Bun King Bakery
12.2014 - 05.2018