ANTONELA SPRINC
Edmonton,Canada
Summary
I’m a reliable and organized with a background in operations, training, and customer service. I enjoy keeping things running smoothly behind the scenes whether it’s helping new drivers get started, staying on top of deadlines, or making sure the team has what they need to succeed.
Overview
3
3
years of professional experience
Work History
Terminal Support Coordinator
KAG Canada
Edmonton, Canada
12.2024 - Current
- Training & Onboarding: Coordinate onboarding for new drivers, schedule required training, and ensure timely completion and accurate record keeping.
- Compliance & Certification Tracking: Track safety certifications, monitor expiry dates, and arrange recertifications to maintain audit.
- Administrative Support: Support the Safety and Operations teams with recruiting paperwork, data entry, and documentation.
- Office Operations: Handle daily office tasks such as filing, ordering supplies, and assisting with various special projects.
- Event Planning: Help coordinate internal events including Driver of the Year celebrations and holiday gatherings for staff and their families.
Service Customer Relations Manager
Park Mazda
Sherwood Park, Canada
02.2022 - 12.2024
- Leadership & Team Management: Led, mentored, and motivated a team to reach goals and deliver high-quality customer service.
- Performance Monitoring & Compliance: Analyzed data, took corrective action, and ensured compliance with policies and regulations.
- Recruitment, Training & Strategy Development: Recruited and trained staff, delegated tasks, and developed strategies to improve sales and customer service.
- Customer Relations & Communication: Built and maintained customer relationships, conducted cold calls, led staff meetings, and reported performance to management. Handled inquiries by phone, email, and in person.
- Scheduling & Administrative Support: Managed schedules and appointments, and supported administrative tasks including project coordination and data entry.
Education
Training in BDC Operations Management -
NCMi
Kansas City, MOTraining in Service Advisor -
NCMi
College diploma in Paralegal Studies -
Training in Mazda Service Experience -
Mazda Brand Academy
Vancouver, BCSkills
- Problem Solving & Decision Making
- Sales
- Team Management
- Communication skills
- Cold Calling
- Time management
- Team Leadership & Mentoring Staff
- Training coordination
- Data entry
- Administrative support
Personal Information
Willing To Relocate: Anywhere
Timeline
Terminal Support Coordinator
KAG Canada
12.2024 - Current
Service Customer Relations Manager
Park Mazda
02.2022 - 12.2024
Training in BDC Operations Management -
NCMi
Training in Service Advisor -
NCMi
College diploma in Paralegal Studies -
Training in Mazda Service Experience -
Mazda Brand Academy