ANTOINETTE KRUGER
Vegreville,Canada
Summary
Supervisor-ready professional with experience in Nutrition & Food Service operations, staff supervision, safety compliance, and administrative support across healthcare-aligned and regulated environments. Proven ability to coach frontline staff, manage competing priorities, support quality improvement, and deliver patient-focused service. Currently completing Medical Office Administration and Unit Clerk training with a strong commitment to Alberta Health Services values.
Professional relationship management expert with strong emphasis on team collaboration and delivering results. Proven track record in client engagement, conflict resolution, and strategic planning. Known for adaptability and reliability while excelling in communication, problem-solving, and building lasting client partnerships. Adept at navigating changing needs and driving success through effective relationship strategies.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Relationship Manager Associate
Farm Credit Canada
01.2023 - Current
- Support daily operations through documentation control, workflow coordination, and regulatory compliance.
- Build strong working relationships with clients and internal partners through clear communication.
- Guide colleagues on documentation standards and process adherence.
- Manage multiple priorities while maintaining accuracy, confidentiality, and service quality.
Personal Insurance Advisor
BrokerLink
01.2021 - Current
- Delivered client-centred service in a regulated environment with strong focus on accuracy and timeliness.
- Educated clients and supported decision-making through clear communication and trust-building.
- Liaised with billing, insurers, and underwriters to manage approvals and documentation.
Educational Assistant
George P. Vanier High School
01.2020 - 01.2021
- Provided frontline supervision, documentation support, and safety oversight within a school environment.
- Adapted quickly in a fast-paced, priority-driven setting.
Office Administrator / Health & Safety Officer
Olymel
01.2017 - 01.2019
- Supported operations through safety documentation, inspections, and compliance monitoring.
- Reinforced safe work practices and coordinated communication between staff and management.
Bed & Breakfast Manager & Owner
Jozini Guesthouse
01.2014 - 01.2018
- Led daily food service operations including meal planning, food preparation, and inventory control.
- Supervised staff, scheduling, and adherence to food safety and cleanliness standards.
- Managed costs, supplies, and customer service to maintain quality outcomes.
Teacher
Hluhluwe Private Elementary School
South Africa
2010 - 2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Education
Diploma & Advanced Certificate - Education
North-West University
Medical Office Administration & Unit Clerk - Medical Adminastration
MCG College
Edmonton, AB11-2026
Skills
- Frontline Staff Supervision
- Nutrition & Food Service Operations
- Scheduling & Workflow Coordination
- Safety & Regulatory Compliance
- HR Support & Performance Feedback
- Food Safety & Quality Standards
- Budget & Cost Awareness
- Customer & Patient-Centred Service
- Communication & Stakeholder Engagement
Languages
English
Full Professional
Certification
- First Aid & CPR
- Alberta Insurance Council – General Level 1 License
- WHMIS Course
- Food Safety Certificate
Timeline
Relationship Manager Associate
Farm Credit Canada
01.2023 - Current
Personal Insurance Advisor
BrokerLink
01.2021 - Current
Educational Assistant
George P. Vanier High School
01.2020 - 01.2021
Office Administrator / Health & Safety Officer
Olymel
01.2017 - 01.2019
Bed & Breakfast Manager & Owner
Jozini Guesthouse
01.2014 - 01.2018
Teacher
Hluhluwe Private Elementary School
2010 - 2015
Diploma & Advanced Certificate - Education
North-West University
Medical Office Administration & Unit Clerk - Medical Adminastration
MCG College