Antoinette Dalal
London,ON
Summary
Led initiatives to improve customer service processes and optimize team performance. Cultivated strong relationships with clients to drive business growth. Championed efforts to maintain high levels of customer satisfaction and loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Marketing Specialist
Mercedes Benz
London, On
10.2024 - 12.2025
- Spearheaded development and execution of targeted marketing campaigns to elevate brand visibility.
- Evaluated market trends to uncover strategic opportunities for product positioning and growth.
- Led cross-functional teams to drive effective execution of marketing strategies.
- Directed digital marketing initiatives to enhance content engagement across multiple platforms.
Retail Salesperson
Supplement King
London, ON
01.2020 - 02.2023
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Generated brand awareness and positive product impressions to increase sales
- Improved operational efficiencies while managing customers’ requests, store inventory, transactions, new purchase orders and pricing needs
- Greeted customers, helped locate merchandise and suggested suitable options.
Member Experience Associate
Movati Athletic
London, ON
08.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Provided ongoing guest service.
Brand Ambassador
Healthy Planet
London, ON
05.2019 - 01.2020
- Demo Consultant Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Planned and organized sampling events by working together with retail store managers and leaders
- Communicated product value, quality and style to educate and entice potential customers.
Cosmetician
Shoppers Drug Mart
London, ON
08.2019 - 11.2019
- Exceeded goals through effective task prioritization and great work ethic
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Business Management and Organizational Studies
University of Western Ontario
London, ON01.2022
Fitness And Health Promotion
Fanshawe College of Applied Arts And Technology
London, ON05.2024
Skills
- Flexible Schedule
- Problem-Solving
- Reliable and Responsible
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Team Player
Languages
English: Native/ Bilingual
Arabic: Native/ Bilingual
Certification
- Smart Serve Ontario Certification - April 2022
- Food Handling Certification - February 2019
- ISSA Personal Training & Nutrition Certification - April 2024
- OMVIC License - October 2024
Timeline
Marketing Specialist
Mercedes Benz
10.2024 - 12.2025
Member Experience Associate
Movati Athletic
08.2021 - 12.2021
Retail Salesperson
Supplement King
01.2020 - 02.2023
Cosmetician
Shoppers Drug Mart
08.2019 - 11.2019
Brand Ambassador
Healthy Planet
05.2019 - 01.2020
Business Management and Organizational Studies
University of Western Ontario
Fitness And Health Promotion
Fanshawe College of Applied Arts And Technology