ANTOINETTE DALAL
London,Canada
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. guest and business needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Vans Marketting Specialist
Mercedes Benz
10.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced sales performance with thorough knowledge of competitor products and promotional tactics.
- Maintained detailed records of all client interactions, improving overall efficiency and organization within the role.
Retail Salesperson
Supplement King
01.2020 - 02.2023
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Generated brand awareness and positive product impressions to increase sales
- Improved operational efficiencies while managing customers' requests, store inventory, transactions, new purchase orders and pricing needs
- Greeted customers, helped locate merchandise and suggested suitable options
Member Experience Associate
Movati Athletic
08.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Provided ongoing guest service
Brand Ambassador
Healthy Planet
05.2019 - 01.2020
- Demo Consultant Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Planned and organized sampling events by working together with retail store managers and leaders
- Communicated product value, quality and style to educate and entice potential customers
Cosmetician
Shoppers Drug Mart
08.2019 - 11.2019
- Exceeded goals through effective task prioritization and great work ethic
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
Fitness and Health Promotion -
Fanshawe College of Applied Arts And Technology
London, ON05.2024
Business Management - Organizational Studies
University of Western Ontario
London, ON01.2022
Skills
- Flexible Schedule
- Problem-Solving
- Reliable and Responsible
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Team Player
- Analytical thinking
- Customer relations
Certification
- Smart Serve Ontario Certification, 04/2022
- Food Handling Certification, 02/2019
Languages
English
Arabic
Timeline
Vans Marketting Specialist
Mercedes Benz
10.2024 - Current
Member Experience Associate
Movati Athletic
08.2021 - 12.2021
Retail Salesperson
Supplement King
01.2020 - 02.2023
Cosmetician
Shoppers Drug Mart
08.2019 - 11.2019
Brand Ambassador
Healthy Planet
05.2019 - 01.2020
Business Management - Organizational Studies
University of Western Ontario
Fitness and Health Promotion -
Fanshawe College of Applied Arts And Technology
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