Antoinette Brounsuzian
Customer Service
Toronto,ON
Summary
Proactive and caring worker with 10+ years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Server
Sammys Family Restaurant
Toronto, ON
11.2011 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean
Supervisor
Loblaw Companies
Toronto, ON
06.2006 - 01.2012
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
Daycare Assistant
Growing Tykes Learning Centre
Toronto, ON
04.2009 - 04.2011
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted learning and social development through structured and unstructured playtime.
- Taught children to organize toys, wash hands, and share by leading by example.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Kept children between ages of 3 and 6 safe and secure with vigilant oversight
- Maintained effective schedule balance between rest periods, active play, and instruction
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Teacher's Assistant
Cornell
Toronto, ON
04.2007 - 04.2010
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Graded assignments and reported individual progress to teacher.
Education
Bachelor Of Early Childhood Care And Education - Elementary Education
Seneca And York University
Toronto, ON 02.2008 - 10.2012
Skills
Early childhood development
Certification
Food handler certificate
Timeline
Food handler certificate
07-2017
Server
Sammys Family Restaurant
11.2011 - Current
Daycare Assistant
Growing Tykes Learning Centre
04.2009 - 04.2011
Bachelor Of Early Childhood Care And Education - Elementary Education
Seneca And York University
02.2008 - 10.2012
Teacher's Assistant
Cornell
04.2007 - 04.2010
Supervisor
Loblaw Companies
06.2006 - 01.2012
Similar Profiles
Christina HockettChristina Hockett
Cocktail Server at Sammys Bar and GrillCocktail Server at Sammys Bar and Grill
Cielo OrtegaCielo Ortega
Server at Sammys BurgerServer at Sammys Burger
Jennifer SteudlerJennifer Steudler
Gaming Bartender at Sammys Woodfired PizzaGaming Bartender at Sammys Woodfired Pizza
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar
Salman ValimohamedSalman Valimohamed
Project Manager / Social Media Manager at Waveform Entertainment IncProject Manager / Social Media Manager at Waveform Entertainment Inc