Antoineesha MENEESE
Oakland
Summary
Results-driven professional with extensive experience in hospitality management, recognized for exceptional productivity and efficiency. Specializing in customer service, reservation systems, and conflict resolution, ensuring seamless operations in dynamic environments. Proven ability to enhance guest experiences through effective communication and problem-solving skills. Committed to leveraging diverse clerical and human services skills to contribute to organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
La Quinta
San Francisco
08.2024 - Current
- Input and confirmed reservations for guests.
- Greeted guests in a professional and friendly manner.
- Issued room keys and escort instructions to bellhops.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Processed payments from customers for room charges and incidentals.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Managed cash drawer according to established accounting guidelines.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
Mental Health Support Worker
Hart2Hart Foundation
Oakland
02.2024 - 07.2024
- Developed and optimized treatment plans to help clients continue to progress.
- Collected information about clients through interviews, observation, or tests.
- Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
- Educated clients about mental health issues and available community resources.
Proximity Agent
Renewal by Andersen
Houston
01.2017 - 01.2024
- Door to door sales
- Promote the company's products
- Following up on prospects
- Closing sales
- Generating leads
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
- Drafted contracts, purchase agreements, closing statements and leases.
- Developed customer relationships and ensured satisfaction with services.
- Identified potential buyers through cold calling.
Education
Business Administration
College of Alameda
Alameda, CA04.2025
Skills
- Customer service
- Project management
- Sales techniques
- Financial analysis
- Data entry
- Conflict resolution
- Team collaboration
- Computer skills
Certification
- Mental Health Support
Timeline
Hotel Front Desk Clerk
La Quinta
08.2024 - Current
Mental Health Support Worker
Hart2Hart Foundation
02.2024 - 07.2024
Proximity Agent
Renewal by Andersen
01.2017 - 01.2024
Business Administration
College of Alameda
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