Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antoine Rufus

Oakland

Summary

Dynamic professional with a proven track record at BMO Harris Bank, excelling in customer service and financial product promotion. Achieved quarterly sales targets while enhancing operational efficiency. Skilled in inventory management and team leadership, fostering a collaborative environment that drives results and elevates customer experiences.

Overview

6
6
years of professional experience

Work History

Place Mamager

District Works
03.2025 - 11.2025
  • Provided BART patrons with information about on-site BART services
  • Logged demographic information pertaining to service use/request.
  • Created a friendly, hospitable, and safe environment by providing radical hospitality to patrons and BART staff alike.
  • Managed and kept track of inventory.
  • Communicated incidents and important events to upper management.

Barista/Host

Cafenated
11.2022 - 11.2024
  • Executed beverage service with attention to quality and presentation, fostering a welcoming atmosphere for patrons.
  • Upheld rigorous cleanliness and sanitation protocols to support operational efficiency.
  • Collaborated with team members across stations to enhance operational workflows and elevate customer experience.
  • Bussed tables.
  • Regularly restocked supplies to capacity.
  • Trained new baristas.
  • Resolved customer inquiries and issues promptly to maintain service excellence.

Bank Teller

BMO Harris Bank
01.2020 - 11.2022
  • Efficiently processed client transactions.
  • Utilized knowledge of BMO products and services to promote financial tools relevant to client needs.
  • Facilitated discussions with clients regarding options to enhance financial asset mobility, contributing to a 2% monthly KPI increase.
  • Implemented systematic organization and security protocols for files containing sensitive information.
  • Achieved and exceeded quarterly sales targets to drive revenue growth and enhance market presence.

Education

Associate of Science - Biotechnology

Berkeley City College
Berkeley, CA
08.2028

Medical Assisting/EKG/Phlebotomy

Bay Area Medical Academy
San Francisco, CA
08.2025

Skills

  • Customer service
  • Inventory management
  • Incident communication
  • Transaction processing
  • Financial product promotion
  • Sales target achievement
  • Operational efficiency
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving

Timeline

Place Mamager

District Works
03.2025 - 11.2025

Barista/Host

Cafenated
11.2022 - 11.2024

Bank Teller

BMO Harris Bank
01.2020 - 11.2022

Associate of Science - Biotechnology

Berkeley City College

Medical Assisting/EKG/Phlebotomy

Bay Area Medical Academy
Antoine Rufus