Antoine Ranson
Long Beach
Summary
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
10
10
years of professional experience
2007
2007
years of post-secondary education
Work History
Retail Store Manager
Shoeplace
Cerritos
02.2020 - Current
- Supervised daily store operations and maintained high customer service standards.
- Trained and mentored staff on product knowledge and sales techniques.
- Managed inventory levels, ensuring timely restocking of popular items.
- Coordinated employee schedules to optimize staffing during peak hours.
- Conducted regular performance evaluations to improve team effectiveness.
- Resolved customer complaints efficiently, maintaining store reputation for service excellence.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
Retail Store Manager
Wilsons Leather
Ontario
07.2017 - 02.2020
- Organized new stock for floor placement.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Sketchers
Commerce
07.2015 - 07.2017
- Maintained up-to-date knowledge of company products and services.
- Lead team to replenish footwear
- Assist store management with daily operations
- Overnight work to prep game plans for daily operations
- Maintained accurate records of sales transactions using point-of-sale systems.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Washington Prep
Los Angeles, CASkills
- Staff training
- Inventory management
- Customer service
- Sales growth
- Retail operations
- Store operations
- Dependable and reliable
Timeline
Retail Store Manager
Shoeplace
02.2020 - Current
Retail Store Manager
Wilsons Leather
07.2017 - 02.2020
Assistant Manager
Sketchers
07.2015 - 07.2017
Washington Prep